Customer Support Coordinator

"At Opal HealthCare, we know that companies don’t succeed, people do."

Our purpose is to bring joy to those we care for and our values of C ompassion, A ccountability, R espect and E xcellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.

Located in the heart of WA’s south-western coastal region, Our Care Community has a warm community feel, with many residents having lived and worked in the local region for decades. We’re now seeking a Customer Support Coordinator who will help us continue to deliver an exceptional experience for residents, families, and team.

About the role

Manage the efficient day-to-day operations of our administration function.

Manage team rosters

Co-ordinate and carry out tours of the care community for potential residents and their families

Co-ordinate new admissions

Assist General manager with recruitment

Build and maintain contact with the community and other Opal stakeholders

Why Choose Opal?

True work-life balance

Career development through our Opal HealthCare Academy

Leadership pathways: Grow your career in a supportive, values-led environment

Paid parental leave: Industry-leading policy for primary and non-primary carers

$5,000 referral bonuses for bringing a friend onboard

National secondment opportunities to grow your career while exploring new locations

Sector-leading systems & innovation

What You'll Need

Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)

Proven leadership skills with experience coaching and mentoring a team

Exceptional organisational and communication skills with a genuine passion for helping people

An empathetic nature with the ability to manage sensitive conversations

Willingness to complete:

• Pre-employment medical
• Police check

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.

Apply now to take the next step in your leadership career with Opal HealthCare.