Claims Officer - Injury Liability

Job Description

• Manage a diverse portfolio of Injury Liability Claims
• Brisbane or Sydney location / hybrid working
• Permanent opportunity

Are you looking to take the next step in your insurance career and join a high-performing, collaborative team? We have an exciting opportunity for an Injury Liability Claims Officer to join our growing business.

In this role, you will manage a portfolio of injury liability claims end-to-end, delivering timely, customer-focused and commercially sound outcomes. You’ll work closely with internal stakeholders and external partners, applying your technical expertise to manage risk, control costs and deliver strong claims outcomes.

What You’ll Do

• Manage a portfolio of injury liability claims from lodgment through to finalisation, ensuring timely and cost-effective outcomes in line with service standards;
• Determine policy coverage, including indemnity, liability and quantum considerations;
• Proactively manage claims strategy, identifying risks, trends and opportunities to optimise outcomes;
• Appoint and instruct service providers including solicitors, investigators, loss adjusters and other specialists;
• Maintain accurate and realistic reserves, monitoring and responding to material changes;
• Build effective relationships with customers, brokers and stakeholders to support positive claims experiences.

What You’ll Bring

• Experience managing long-tail claims portfolios (e.g. injury, liability or professional indemnity highly regarded);
• Strong understanding of claims management principles, including liability assessment and negotiations;
• Sound analytical and problem-solving skills, with the ability to make informed decisions in a dynamic environment;
• A customer-centric mindset with a focus on achieving efficient, fair and balanced outcomes;
• Excellent communication and stakeholder management skills.

What We Can Offer

• Flexible working arrangements and hybrid work options;
• 20 weeks paid parental leave and 4 weeks paid secondary carer leave;
• Discounts across a range of retail and insurance products;
• Ongoing learning, development and career progression opportunities;
• A supportive and inclusive team environment focused on wellbeing and performance.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any more information or support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***email_hidden*** for a confidential conversation.