Senior Project Officer

About the Role

You’ll join the team delivering the Bus Solution package of the Opal Next Generation (ONG) program—an exciting, high-impact initiative that will reshape how passengers plan journeys, pay for travel, and access real-time information across the NSW Opal-enabled bus network.

As Senior Project Officer, you’ll play a central role in supporting successful delivery of the ONG Bus Solution project through strong project coordination, governance, reporting, and stakeholder engagement. You’ll help keep the program moving by owning project controls and delivery rhythms, while also supporting change management activities so stakeholders are informed, prepared, and ready for each stage of delivery.

How you’ll make an impact

Project Coordination & Delivery

• Manage day-to-day coordination of ONG project activities across workstreams, ensuring actions, milestones, and dependencies are tracked, escalated, and resolved in a timely manner.
• Provide quality oversight of project coordination outputs including artefacts, registers, and status reports, ensuring accuracy and consistency with PMO standards.
• Lead translation of contractual and scope inputs into structured project documentation, tracking tools, and delivery plans.
• Drive embedding of disciplined project management processes and rhythms across the team, in partnership with the Program Director and PMO.
• Coordinate inputs across cross-functional teams including engineering, software, hardware, operations, customer success, and finance, ensuring delivery activities remain aligned and on track.
• Coordinate operation of the customers document management system, submitting documents, tracking progress and coordinating updates and responses when required.

Change Management

• In collaboration with the Program Director and Project Manager, develop and maintain a change management plan for the ONG project, covering stakeholder engagement, communications, training, and readiness activities across key delivery phases.
• Conduct and maintain stakeholder impact assessments, identifying how changes affect different groups across the client organisation, internal teams, and supply partners.
• Coordinate training and business readiness activities ahead of key go-live milestones, working with technical teams and client representatives to ensure stakeholders are adequately prepared.
• Track change adoption and readiness across stakeholder groups, identifying resistance or gaps early and escalating to the Program Director where intervention is required.
• Act as the primary bridge between technical delivery teams and business and client stakeholders on change-related activities, ensuring information flows clearly in both directions.

PMO, Governance & Reporting:

• Support PMO governance processes including reporting cycles, assurance checkpoints, and documentation standards, ensuring they run on time and to a consistently high standard.
• Prepare and own accurate and timely project reports for internal and external stakeholders, including progress summaries, milestone tracking, and exception reporting.
• Independently prepare steering committee, governance, and executive materials including agendas, packs, and minutes, ensuring they are fit for purpose and delivered on time.
• Maintain version control and document management discipline across all project artefacts, setting the standard for the broader team.
• Manage change control processes including logging, tracking, documentation of variations and approvals, and escalation of unresolved items.

Stakeholder Communications

• Manage stakeholder engagement activities including coordinating meetings, preparing materials, tracking actions, and maintaining a current stakeholder register.
• Serve as a primary coordination point between internal teams, technical delivery partners, and external stakeholders, managing information flow and ensuring issues are surfaced and actioned promptly.
• Lead the preparation of client-facing and internal project communications, ensuring they are clear, timely, accurate, and appropriate for the audience.
• Build and maintain effective working relationships with TfNSW stakeholders, supporting the Project Director in managing client expectations and delivery confidence.

Risk, Issues & Quality:

• Maintain the RAID log, leading proactive identification, assessment, tracking, and escalation of risks and issues across the program.
• Lead regular risk review discussions with workstream leads and the Program Director, ensuring risks are understood, owned, and mitigated in a timely manner.
• Drive quality assurance across project deliverables by tracking reviews, approvals, and sign-offs and ensuring actions from audits and quality checks are closed out.

Financial & Commercial Oversight

• Review budget and expenditure summaries at a project level, identifying variances and escalating financial risks or issues to the Project Director and Finance in a timely manner.
• Ensure change and variation registers are accurate and current, supporting commercial governance, audit readiness, and milestone billing processes.

Transition & Handover

• Support planning and coordination of transition and handover activities into operational support, ensuring readiness is tracked and evidenced ahead of key milestones.
• Coordinate and track preparation of handover documentation, training materials, and operational readiness artefacts, integrating change management and project delivery perspectives to ensure a complete handover package.

What You’ll bring to the Role

• Experience in project coordination or PMO roles on complex projects or programs, preferably within government, transport, or technology environments.
• Demonstrated experience in change management, business readiness, or communications on technology delivery programs.
• Ability to translate technical information into clear, plain-language communications for non-technical stakeholders.
• Strong facilitation, influencing, and relationship management skills, including the ability to work effectively across technical and non-technical audiences without formal authority.
• Strong organisational skills with high attention to detail and the ability to manage multiple priorities in a fast-paced delivery environment.
• Solid written and verbal communication skills, with experience preparing governance materials and stakeholder communications to a high standard.
• Sound knowledge of project management methodologies and PMO concepts, with the ability to operate with greater independence than a coordinator-level role.
• Proficiency with project tools, document management, and reporting systems.
• Change management certification (PROSCI, CCMP, or equivalent) is desirable but not required.
• Tertiary qualification in business, project management, communications, or a related field is desirable.
• Ability to work across multiple time zones, including Europe, which may require flexibility in working hours.
• Sydney-based, with regular on-site attendance required in line with project needs—typically up to four days per week across TfNSW stakeholder sites and the program delivery office, depending on project phase.
• Willingness to travel occasionally, including interstate and international travel, to support coordination with Modaxo’s global engineering teams.

Why Trapeze?

At Trapeze, you’ll be part of a business that helps shape the future of public transport. As a global leader in transport technology, we work alongside transport authorities and operators to deliver smarter, more connected systems that improve journeys for millions of passengers every day. This role offers the opportunity to contribute to the Opal Next Generation program—one of the most significant transport technology initiatives in NSW—and be part of work that has visible, real-world impact.

Trapeze is part of Modaxo, the people-transport division of Constellation Software Inc. (TSX: CSU), giving our teams the backing of a highly successful global technology group while maintaining the agility and closeness of a specialised transport business.

Questions?

If you feel excited by the opportunity to join a scaling global business, please apply now or get in touch at ***email_hidden***. We'd love to hear from you.

Trapeze Group is committed to creating a culture that values inclusion and diversity. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, mature aged workers, and people from culturally and linguistically diverse backgrounds to submit their application. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, family or career responsibilities, or veteran status.

Please note: Only applicants with Australian working rights will be considered for this role. You will need to successfully pass an Australian National Police Check if you are successful.