Retirement Village Manager & Sales

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

As the Retirement Village Manager & Sales, you will lead village operations, ensuring compliance with the Retirement Villages Act and accreditation standards. You will manage budgets, coordinate sales activities, and foster resident engagement. You will oversee staffing, compliance, and financial reporting, ensuring a high standard of service and resident satisfaction within the community.

Responsibilities include:

• Leads and manages village operations to ensure compliance with the Retirement Villages Act, Code of Conduct, and Accreditation standards, and promotes high resident satisfaction through the coordination of social activities and events.
• Develops, manages, and monitors village budgets by evaluating operating income, expenditure, and capital maintenance costs and ensures alignment with business objectives, resident service obligations, asset management, and building presentation requirements.
• Oversees and contributes to sales processes, works collaboratively with the sales team to meet and exceed agreed sales and occupancy targets, and actively encourages resident referrals and community engagement opportunities.
• Coordinates resident entry and exit processes, ensuring all movements comply with legislative requirements, contracts, and Bolton Clarke policies.

About You

To be successful in this role, our preferred candidate will have:

• Bachelor’s degree required, Master’s degree preferred; Business Administration, Hospitality, Finance, Property Management is preferred. Any other related discipline or commensurate work experience considered.
• Significant experience in Retirement Living in aged care is preferred.
• Current First Aid Certification is prescribed.
• Strong knowledge of Legal and Regulatory Compliance, Sales Strategy Development, Business Development, Compliance Management and Property Management skills.
• Excellent Strategic Thinking, Customer Experience and Problem Solving skills.

Why Work For Bolton Clarke

Excellent work/life balance with shifts that suit your personal needs

• A caring team environment with strong clinical and allied health support

• Career progression and development opportunities

• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free

• Private health insurance and gym discounts

• An Employee Assistance Program for staff and family

Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Owen Bealing (***email_hidden***)