Customer Care Coordinator

Burbank

Homes has been proudly building quality homes since 1983. As a family-owned business with strong values, we’ve grown from humble beginnings in Victoria to a national presence across SA, QLD, NSW/ACT, and VIC. Our award-winning designs, commitment to quality, and customer-first approach have made us a builder of choice for thousands of Australians.

About The Role

We’re looking for a Customer Care Coordinator to join our supportive team in Eight Mile Plains, QLD. Reporting to the Customer Care Manager, you’ll be the key point of contact for customers throughout their homebuilding journey, from planning to settlement.

This is a rare opportunity to make a real impact in a role that blends customer service, administration, and coordination.

Your Responsibilities Will Include

• Managing a portfolio of customers from pre-site through to settlement
• Liaising with internal departments to ensure a smooth and timely construction process
• Preparing documentation and approvals required to commence building
• Advocating for customers and resolving issues throughout the build
• Providing administrative support to the construction team
• Ensuring all customer interactions are positive and professional

About You

We’re looking for someone who is passionate about customer service and thrives in a fast-paced environment.

You’ll Bring

• Experience in the building industry, with strong admin and customer service skills
• Ability to read and interpret building contracts and drawings (highly regarded)
• Strong communication, time management, and attention to detail
• A proactive mindset and collaborative approach to problem-solving
• Experience in process improvement and stakeholder engagement

Why Join Burbank?

We offer a competitive salary and a range of benefits for you and your family, including:

• Discounts on house and land packages
• Corporate discounts with major retailers (Rewards Gateway)
• Health & Wellbeing programs
• Additional leave for community service
• Tailored development plans and career growth opportunities
• Employee Assistance Program
• Discounts on IT and building materials
• Paid Parental Leave (top-up on government scheme)

Ready to Apply?

If this sounds like the opportunity for you, click

Apply Now to submit your cover letter and resume.

For a confidential discussion or to learn more about the role, feel free to reach out to our Talent Acquisition Lead, Lainie McCluskey.