Team Leader

Team Leader

We're Feros Care, and we're pleased to meet you.

And what we care most about is helping people live healthier, happier, better-connected lives.

Since 1990, we've been making it happen, both for older Australians and people with disability.

We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creator. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach.

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.

Shape the future of participant support at Feros Care.

As a Team Leader, you will provide leadership, supervision and operational support to our Local Area Coordinator's (LAC) to ensure we are able to deliver efficient and high quality services. You'll be the go to person for your team, helping them navigate daily challenges, manage complex participant needs and achieve performance targets. You'll work closely with the Regional Manager to drive service excellence, workforce planning and continuous improvement initiatives.

Why Feros Care? At Feros Care, we value our people and offer:

• Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
• 17.5% Annual Leave loading.
• Cultural Leave Days for eligible employees.
• Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.
• Private Health Insurance Discount with Medibank.
• Employee Assistance Program (EAP).
• Paid Parental Leave (9 weeks) for eligible employees.
• Access to Fitness Passport - discounted gym and pool memberships for you and your family.
• $200 referral bonus per successful referral.

What you'll do

• Coordinating and scheduling LAC appointments to meet service demand.
• Providing coaching and wellness support to frontline LAC staff
• Monitoring team workloads and ensuring fair distribution of tasks.
• Managing planned/unplanned leave and day to day problem solving.
• Assisting with onboarding, training and the professional development of LAC staff.
• Facilitating team meetings and promote best practice participant centred approaches.
• Monitor data entry and quality of participant records, providing feedback to staff to ensure compliance with organisational and NDIS system requirements.
• Liaising with internal stakeholders and LAC team to identify, communicate and resolve operational issues.
• Contributing to local service planning and performance reporting.
• Supporting continuous improvement and quality service delivery.

What you'll bring

• Proven experience in team leadership; within the disability, aged care or community services sectors.
• Strong understanding of the National Disability Insurance Scheme (NDIS) and Local Area Coordinator (LAC) service delivery.
• Excellent communication, problem solving and strong interpersonal skills.
• Demonstrated ability to manage scheduling, rostering and workforce planning.
• Proficiency in IT systems including Microsoft Office and NDIS platforms.
• Ability to maintain quality standards and ensure compliance with organisational policies, procedures and relevant legislation.
• Collaborative approach to working with Regional Managers and other internal teams to support service delivery goals.

Qualifications & Checks

• Relevant Tertiary qualification in disability, community services or a related field.
• Current driver's license and willingness to travel locally.
• NDIS Workers Screening Check & Working with Children's Check (or willingness to obtain).
• Undergo a NDIA Security Clearance.
• Undergo a Nationally Coordinated Criminal History Check.
• Valid Australian Working Rights.

Lived experience of disability is highly valued. If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact [email protected].