Communications Advisor - Aged Care

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About the Role

We are seeking a Communications Advisor – Aged Care, Location – THQ Redfern (NSW) for a Permanent opportunity.

Purpose of the Role

The Communications Advisor – Aged Care, is part of the territorial Internal Communications Department, Editorial and Production, and is responsible for ensuring residents, clients, representatives, employees, officers, and volunteers stay informed, equipped and connected. The role is responsible for communications activities and channels for the Aged Care audience, including a comprehensive overarching communications plan and timeline that keeps in line with the territorial Internal Communications Strategic Plan

Key Roles and Responsibilities

Strategy, planning and governance

• Responsible for the development and implementation of the Aged Care Communications Plan in line with the territorial Internal Communications Strategic Plan.
• Create and maintain a content planning calendar aligned to Aged Care strategy and priorities.
• Run a simple intake and triage process to balance BAU updates, change communication and campaign activity.
• Maintain channel standards for approvals, version control, brand and accessibility.

Channel leadership and delivery

• Aged Care in Action, the biannually printed and digital newsletter for all residents, representatives, clients and staff.
• The fortnightly Aged Care Act newsletter that translates legislation for staff members, with links to supporting materials.
• Annual Aged Care events. Coordinate agendas, materials and awards for employee reward and recognition.
• Public Relations material for the Aged Care website. Coordinate, develop and publish content.
• Develop SEO-optimised content to make the new Salvos Central desktop and app the central single source of truth.
• Draft and edit key communications including monthly newsletters, operational updates and messages from senior leaders, aligned to the calendar.
• Commission, edit and prepare content ready for layout and publication; ensure plain language and accessibility.
• Manage stakeholder and vendor coordination for design, print and webinar support, as required.

Stakeholder engagement and advisory

• Build strong, positive relationships with Aged Care regional leadership managers and functional leads to ensure timely, aligned and effective internal communication.
• Act as a trusted advisor to regional leadership managers on sensitive or complex internal communication needs, offering clear recommendations and risks.
• Liaise with regional leadership teams and functional leads monthly to source content and ensure consistent narratives across channels.

Channel operations and community

• Review and maintain the internal communications calendar with key stakeholders.
• Maintain and further develop current channels including monthly newsletters, internal campaigns, monthly meetings and email distributions.
• Where appropriate, participate in and moderate internal social groups to support engagement and clarity.

Measurement and improvement

• Track delivery reliability, reach and engagement by channel; report monthly and implement improvements, including lightweight A/B tests where suitable.
• Gather feedback from regional leaders and teams to improve clarity, usefulness and adoption.

Education and Qualifications Required

• Tertiary qualification in Communications, Public Relations, Journalism or related field.
• 3-5 years’ experience in a similar role.
• Demonstrated experience delivering communications for frontline or aged care audiences.
• Proficient in Microsoft 365 including Word, PowerPoint, Teams, SharePoint and Outlook.
• Experience with Staffbase and basic layout tools such as Adobe InDesign is desirable (Adobe CC and video editing advantageous).
• Experience within the aged care or NFP sector is highly regarded.

Requirements of the role

• A national police record check is required

What we offer

• As a registered NFP we offer our eligible employees real and meaningful benefits such as;
• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service, opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.