IT Desktop Support Engineer

Our client is a well-established manufacturing company seeking a motivated and customer-focused ICT Support professional to join their team. The primary function of the role is to provide professional and efficient support across all ICT systems and services within the business.

The successful candidate will be responsible for responding to IT support requests via phone, service desk tickets, remote assistance, and in-person support, ensuring timely issue resolution and a high level of customer service across the organisation.

What we're looking for!

• Support and deliver ICT projects, including system enhancements and new technology implementations.
• Identify opportunities for ICT innovation and continuous improvement aligned with business priorities.
• Contribute to the development and maintenance of ICT policies, procedures, and documentation.
• Oversee the full lifecycle of end-user equipment, including desktops, laptops, and mobile devices.
• Administer and support the Microsoft 365 technology stack.
• Troubleshoot hardware (printers, boardrooms, telephony) and software issues to maintain operational efficiency.
• Provide end-user support, onboarding, and training to maximize adoption and effective use of technology.
• Manage and collaborate with ICT partners across regional and global teams.
• Continuously learn and stay up to date with emerging technologies.
• Provide On Site & Remote Support from 9:00AM - 5:30PM

Experience Required

• 3+ years' experience in ICT support or similar roles.
• Relevant tertiary qualifications in IT or a related field including Microsoft Exams.
• Experience with networking technologies (e.g. Cisco, Azure, DNS, DHCP, On Prem Hardware).
• Experience in cybersecurity tools and frameworks (e.g. Microsoft Defender, Firewalls, Essential Eight).
• Experience in Servers from Azure, Hyper-V to On Prem.
• Experience across the Microsoft ecosystem (M365, Azure, Teams, SharePoint, Intune, Exchange, MDM, Power Platform).
• Experience with Active Directory Administration.
• Strong troubleshooting, problem-solving, and documentation skills (e.g. Confluence).
• Excellent communication skills, with the ability to deliver training, onboarding, and user guidance.
• Experience using service desk platforms (e.g. Jira) and managing ticket workflows, including phone-based support.

Why Join Our Client?

• Global organisation with a collaborative and close-knit team culture.
• Proudly locally manufacturing high-quality products.
• Strong commitment to employee wellbeing, culture, and people-first values.
• Competitive remuneration package including profit share opportunities.
• Flexible working arrangements with a genuine family-first approach.
• Regular team and social events, including annual Christmas celebrations.
• Additional employee benefits including paid parental leave gap payments and the option to purchase additional leave.
• Access to Employee Assistance Program (EAP) services and employee discount offers.
• Recognition programs including employee award nominations.
• Ongoing professional development and career growth opportunities.

This position is well suited to an individual with strong problem-solving abilities, excellent communication skills, and a genuine interest in technology and continuous improvement.

The role also offers the opportunity to further develop knowledge across the IT systems environment while adapting to emerging technologies, trends, and system changes within a fast-paced manufacturing environment.

Who We Are

At PERSOL, we connect people to meaningful work and growth.

With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.

We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com

Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.