Senior Service Designer

I’m looking for an experienced Senior Service Designer to join an award-winning design practice and partner with clients to deliver high-quality service outcomes in complex environments. This suits a senior practitioner who can run a workstream end to end with minimal oversight, from discovery through to future-state design and implementation support.

What you’ll be doing

• Lead qual and quant research to uncover pain points, unmet needs and opportunities
• Turn research into clear insights, priorities and evidence-based recommendations
• Design current and future-state services using journey mapping, service blueprinting and ecosystem mapping
• Facilitate workshops and align business, delivery and technical stakeholders
• Define success measures and support evaluation of service improvements over time

What we’re looking for

• 7+ years in service design or CX, leading complex work independently
• Strong research capability and service design artefacts
• Confident facilitator and communicator who can influence senior stakeholders
• Human-centred mindset balanced with business and delivery realities

Keen to chat?

Apply or contact Dan (TTI) on 0418 351 545 or ***email_hidden***