Cards and Payments Officer

About Eziway

Australian-founded in 2007, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees — they're the reason we succeed.

The Role

This is a detail-driven, process-focused role sitting within our Salary Packaging Operations team. As Payments & Cards Officer, you'll keep the daily rhythm of Eziway's payment processing and card management running smoothly — accurately, on time, every time. If you're someone who takes pride in precision and thrives in a structured environment, this role is for you.

How You'll Work

Reporting to the Salary Packaging Manager, you'll work closely across:

• Cards Team — Day-to-day card operations, cancellations, exceptions and card stock management
• Salary Packaging — Payment processing, reconciliation and resolving discrepancies
• IT & Software — System queries, card provider ticketing and troubleshooting
• Clients & Employers — Responding to payment and card enquiries within 24 hours

Requirements

What You'll Own

A defined set of daily and ongoing responsibilities — real ownership from day one.

• Daily Payments — Process employer deposits, payment batches and bank reconciliation before midday
• Card Management — Cancellations, exceptions, reactivations and malfunctions end-to-end
• Card Stock — Monitor stock, order renewals and track dispatch via Australia Post
• Superannuation & Novated — Generate super files and process weekly novated lease finance payments
• EML Disbursement — Monitor the account, resolve issues and run balance reports
• Client Enquiries — Respond to payment and card queries by phone and email within 24 hours

What We're Looking For

• Experience in an administration, payments or accounts role
• Strong attention to detail with accurate data entry and reconciliation skills
• Confident communicator, comfortable handling client and employer queries professionally
• Highly organised with the ability to juggle multiple tasks to tight daily deadlines
• Proficient in Microsoft Office Suite with strong numerical skills

Benefits

What's in it for you

• A 35 hour week, 9-5 - because your time outside work matters too
• Work close to home, skip the city traffic
• Free onsite parking, one less thing to think about
• A team that actually feels like a team
• Genuine career growth in a business that's still scaling
• Access to an Employee Assistance Program