Aged Care Operations Manager

• Earn $140K – $160K PLUS Super & up to $5K Relocation Assistance!
• Salary Packaging up to $15,900 + $2,650 Meal & Entertainment Benefits!
• Free Access to BRAMS GP, Dental & Allied Health services for you and your family!
• Fully Maintained Vehicle, $1,300 Remote Area Allowance & MORE!

A Trusted Organisation Making Real Community Impact

Broome Regional Aboriginal Medical Service (BRAMS) is a well-established Aboriginal Community Controlled Health Organisation that has been supporting the Broome community for over 40 years. Headquartered in Broome, Western Australia, BRAMS provides holistic, culturally safe primary healthcare, aged care, and community programs to Aboriginal people throughout the Kimberley region.

With a strong focus on person-centred, trauma-informed, and culturally responsive care, BRAMS delivers services designed around the needs of Aboriginal individuals and families. Their multidisciplinary teams work collaboratively to improve health outcomes and promote wellbeing across the lifespan.

BRAMS is proud to operate under the vision: Healthy People – Strong Community – Bright Future, and upholds a model of care rooted in cultural respect, quality, and community leadership.

To learn more, visit: www.brams.org.au

Strengthen Aged Care Services That Matter

BRAMS is seeking a full-time Aged Care Operations Manager to join the Community Services leadership team based in Broome, WA.

Reporting to the Aged Care Executive Manager, this is a newly created role established as BRAMS separates its aged care and disability services, creating a dedicated operational leadership position focused on strengthening aged care service delivery, workforce coordination, and client experience.

At the heart of this role is leading and supporting a growing team of Aged Care Support Workers and Trainees, ensuring they have the structure, guidance, and resources needed to deliver high-quality, culturally responsive care across the community.

More specifically, your responsibilities include but are not limited to:

• Coordinating rostering, workforce allocation, and frontline service delivery to ensure consistent and effective care
• Acting as a central point of contact for clients, carers, and families regarding service feedback, concerns, updates, and complaints
• Supporting the delivery of Commonwealth Home Support Programme (CHSP), Support at Home, and Transition Care Programme services
• Streamlining operational processes to ensure frontline teams have clear direction and clients receive consistent support
• Driving service quality, compliance, incident management, SIRS reporting, and continuous improvement initiatives
• Monitoring service delivery data, billable hours, consumer budgets, and funding utilisation
• Supporting accreditations, audits, and governance activities across aged care operations
• Building collaborative relationships with internal teams, hospitals, community organisations, and external stakeholders
• Promoting culturally safe, person-centred care aligned with the BRAMS Model of Care

This opportunity is ideal for someone who enjoys operational leadership, building strong teams, solving day-to-day challenges, and creating a supportive experience for both clients and staff in a fast-moving environment where no two days are the same.

Bring Your Leadership, Care, and Experience

To qualify, you will need a tertiary qualification in aged care, nursing, social work, community services, health, or a related field, ‘OR’ significant equivalent leadership experience. You will also need at least 2-3 years’ experience in a leadership or management role within aged care, health, community services, or a similar operational environment.

BRAMS is also open to candidates with strong leadership and operational management experience from related sectors who can confidently step into the role and learn quickly.

Additionally, the following skills and experience will be highly valued:

• Experience leading frontline support workers or community-based teams
• Strong organisational, rostering, and workforce coordination skills
• Experience managing complaints, feedback, and service-related issues
• Strong computer skills and confidence using different systems and programs
• Understanding of culturally safe practice within Aboriginal Community Controlled Health Organisations (ACCHOs)
• Strong communication, relationship-building, and problem-solving skills
• Experience using My Aged Care, ACAT, Single Assessment System, or similar aged care platforms

As the ideal candidate, you will be calm, approachable, empathetic, and accountable, with the ability to stay composed when priorities change or challenges arise. You will enjoy working collaboratively within an established team environment, building positive relationships, and providing practical day-to-day leadership that supports both staff and clients with professionalism and care.

You’ll thrive in this role if you are comfortable balancing competing priorities, navigating day-to-day operational challenges, and contributing positively to a collaborative and community-focused environment.

*Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Rewarding Work. Meaningful Benefits.

BRAMS offers a competitive salary of $140,000 - $160,000 PLUS Super, depending on skills and experience, along with a host of generous employment benefits including:

• Relocation Assistance of up to $5,000
• Access to a Fully Maintained Vehicle
• Salary Packaging up to $15,900 + $2,650 Meal & Entertainment benefits
• $1,300 Remote Area Allowance
• Up to 6 Weeks Annual Leave + 17.5% Leave Loading
• Free Access to BRAMS GP, Dental & Allied Health services for you and your family
• Paid Study Leave & Financial Support f or Professional Development
• Access to Employee Assistance Program (EAP)
• A newly created leadership role within a continuously growing service area
• A supportive and collaborative leadership environment
• The opportunity to contribute to meaningful outcomes for Aboriginal Elders and community members

BRAMS is a growing organisation offering stability, career development, and the opportunity to make a meaningful impact in a community-focused environment.

Build Your Career in Beautiful Broome

Broome offers an incredible lifestyle surrounded by turquoise waters, white sandy beaches, and the iconic red pindan landscape of the Kimberley. Whether it’s Cable Beach sunsets, fishing weekends, or exploring ancient gorges and coastlines, Broome offers a unique balance between meaningful work and an exceptional lifestyle.

As one of regional WA’s most vibrant and culturally rich communities, Broome is the perfect place to grow your career while becoming part of a connected and welcoming community.

Our Commitment to Safeguarding

BRAMS is committed to safeguarding children and young people. All applicants are subject to child safety screening processes and must uphold our safeguarding values at all times.

Help Shape the Future of Aged Care at BRAMS

If you are an experienced and compassionate leader who is passionate about supporting people, strengthening frontline services, and delivering culturally responsive aged care, BRAMS invites you to APPLY TODAY!

Please note that accommodation is NOT provided for this role, and candidates will need to secure their own housing locally.