Branch Manager

Branch Coordinator

Full-Time Permanent Opportunity in Townsville, QLD

PERSOLKELLY is partnering with a well-established and rapidly growing national organisation within the transport and equipment rental sector to recruit an experienced and proactive Branch Coordinator for their Townsville operation.

This is an exciting opportunity to join a high-performing business that prides itself on delivering exceptional customer service, operational excellence, and industry-leading fleet solutions across Australia.

As the face of the branch, you will play a pivotal role in overseeing daily operations, coordinating fleet activities, and ensuring customers receive a seamless and professional experience from start to finish. This position offers variety, autonomy, and the opportunity to be part of a collaborative and fast-paced environment where no two days are the same.

The Role

Reporting to senior leadership, your responsibilities will include:

• Managing daily branch operations and customer interactions
• Coordinating vehicle and equipment rentals from enquiry through to return
• Preparing rental contracts, invoicing, and maintaining accurate system records
• Conducting pre-hire and de-hire inspections, ensuring compliance requirements are met
• Coordinating vehicle servicing, maintenance, and fleet availability
• Liaising with internal teams and external service providers to support operational efficiency
• Managing after-hours collections and drop-offs where required
• Ensuring all fleet assets are maintained in a safe, compliant, and ready-to-rent condition
• Supporting utilisation targets and contributing to overall branch performance About You To be successful in this role, you will be a highly organised and customer-focused professional with the ability to balance operational coordination with hands-on responsibilities. You will thrive in a fast-moving environment and take pride in delivering outstanding service and solutions. You will ideally bring:
• Previous experience within transport, logistics, equipment hire, fleet, or industrial services
• Strong customer service and relationship management skills
• Excellent administrative and organisational capabilities
• Mechanical aptitude or confidence working around heavy vehicles or equipment
• A proactive, solutions-focused mindset with strong attention to detail
• The ability to work collaboratively within a team environment
• HR Licence required (HC advantageous), or willingness to obtain What's on Offer
• Opportunity to join a growing and nationally recognised organisation
• Supportive and collaborative team culture
• Diverse role offering autonomy and responsibility
• Long-term career development opportunities
• Dynamic and fast-paced operational environment If you are looking for a career opportunity that combines customer engagement, operational coordination, and hands-on involvement within a thriving industry, we encourage you to apply. For a confidential discussion, please contact Tracey Purcell at PERSOLKELLY.

Desired Skills and Experience

Experience in transport, logistics, fleet, equipment hire, or industrial environments

Strong customer service and relationship management skills

Excellent administration and organisational abilities

Mechanical aptitude and problem-solving capability

Ability to coordinate multiple priorities in a fast-paced environment

HR Licence required (or willingness to obtain)

Strong communication and teamwork skills

High attention to detail with a strong safety focus