Associate Director Virtual Clinical Care Centre

Lead the strategic operations of a cutting-edge virtual clinical care environment

We support your healthy work-life balance with flexible work arrangements

Boost your take-home pay with generous salary packaging benefits of up to $9,000, plus additional meal and entertainment options

About the Opportunity

The Associate Director Virtual Clinical Care Centre (VCCC) is responsible for the strategic operations of the VCCC environment. The position oversees the program, and evaluation activities required for the successful implementation of existing and new models of service delivery with a strong focus on aligning with and adding value to the health system strategy.

The Associate Director VCCC advises Senior Executives of NSW Ambulance of achievements against projected goals, outcomes, realised benefits and overall performance of the Virtual Clinical Care Centre service delivery model including the Clinical Response Grid. The position also recommends and implements policy and practice changes based on evidence and analysis. The position holder works directly and collaboratively with the Associate Director Medical Services & Research to ensure the realisation of clinical impact, safe patient centred clinical practice and quality objectives are achieved. The role will have key deliverables associated with the implementation of the NSW Ambulance Strategic Plan.

Click here for the Role Description for further information.

About You

• Demonstrated extensive knowledge and applied leadership in championing governance and quality in the application of Ambulance Service clinical policies, practices and protocols.

• Demonstrated experience in the use of statistical information and key performance indicators to problem solve, make decisions and continuously improve performance in complex systems that deliver pre-hospital care to the community.

• Demonstrated emotional intelligence and interpersonal, presentation and negotiation skills that cultivate positive and empowering relationships

How to Apply

Please respond to the below two questions (max 4000 characters including spaces, per question) and submit this with your CV and other required information.

Question 1: Describe a time where you had to improve the performance of a health service involving a multidisciplinary team? How did you identify areas for improvement and what was the outcome of the strategies used to improve performance?

Question 2: NSW Ambulance is a statewide emergency and medical service. What are some challenges and opportunities that arise in this context?

Additional Information

• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill permanent and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI‑assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Conditions

• There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.

• No NSW Ambulance accommodation is provided.

• Employee’s currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.

• Employee’s currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.

• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Income Protection and Death Benefits (State) Award 2017 you may not be covered by the NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officers Insurance, please ensure that you have sought advice prior to applying and or accepting this position. For further information please contact Paramedic Insurance via ***email_hidden***

Contact Information

Please contact Alan Morrison (A/Executive Director – Clinical Capability, Safety & Quality) on [email protected] or 0419 121 337 if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant , please contact Leonie Garvey on [email protected]. Support is also available through the Stepping Up website.

Please contact [email protected] if you require any adjustments to the recruitment process so we can support you to present your best self .

Employment Type: Permanent full time

Salary Range: $175,250 per annum - $209,681 per annum (Ops Mgr Lvl 4)

Location: NSW Ambulance State Operations Centre, Sydney Olympic Park

Applications Close: 11:59 pm Sunday 14 June 2026