Administration and Sales Support Team Leader

Administration and Sales Support Team Leader

Solahart - Sales and Marketing | Rydalmere, NSW

Closing date: 22/06/2026

Solahart is a revolutionary market leader in the Australian renewables sector specialising in solar hot water, solar power, and energy storage solutions. In Australia we have a proud and unrivalled manufacturing history with more than 70 years in solar. Our forward-thinking organisation has capitalised on the market opportunities created due to high energy bills, generous government incentives, and the move towards electrification. We sell proven products that have stood the test of time, and we are constantly innovating with our Heat Pump water heaters and smart-connected products. Solahart is a division of Rheem Australia Pty Ltd.

Why work for us

• Work with an iconic market-leading Australian company
• Strongest renewables brand in a dynamic growth market
• Staff discounts and family and friends offers
• Subsidised canteen and free on-site parking at our Rydalmere office

The Role

We’re looking for a Solahart Administration & Sales Support Team Leader to lead a high-performing, customer-focused team and ensure smooth day-to-day operations across our admin and sales support function. Located at Rydalmere and reporting to the Sydney Direct Manager - Solahart.

In this role, you’ll drive an efficient, end-to-end customer experience—overseeing workflows, managing escalations, and continuously improving processes to lift both service quality and team productivity.

You’ll also play a key role in building strong relationships with internal teams and external stakeholders, helping to enhance customer outcomes and support ongoing business growth.

About you

To be successful in this role you will have;

• Strong sales administration and customer support experience
• Prior experience in a 2IC, Team Leader or Supervisor role within a cross-functional environment
• Proven ability to manage escalations, complaints and dispute resolution with both internal and external stakeholders
• Experience working with suppliers, technicians (solar and/or plumbing) and subcontractors
• Excellent organisational skills, with the ability to multitask and prioritise effectively
• Proficiency in MS Office (SAP experience is advantageous)
• Strong written and verbal communication skills
• Ability to build and maintain effective relationships with customers, sales teams and stakeholders
• A proactive approach to identifying and implementing process improvements
• Strong analytical skills with a practical, problem-solving mindset

If this sounds like you, APPLY NOW.

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