Credit Officer

Elgas Limited

Credit Officer

North Ryde (NSW), Australia | req28534

In this role you will be responsible for managing one of BOC’s customer account ledgers. The Credit officer is accountable for Customer accounts being paid within terms, identifying & minimising risk, maximising cash flow, ensuring customer satisfaction. Maintaining a ledger of accounts, monitoring payment cycles, customers terms and continuing to ensure that customers are paying within their agreed, contractual terms. You will ensure customer satisfaction by providing friendly and professional customer service and being passionate about fixing the issue that has driven the customer dispute. You always offer a solution that meets their needs and that also aligns to BOC policies and processes. You’ll identify at-risk customers or opportunities and involve or escalate to the appropriate person from the regional Sales teams to drive customer retention and wins. In this role you are also responsible for the digitalisation of customers through raising awareness of BOC’s self-serve and digit

What you will enjoy doing

• Manage collection activities for all customers within the ledger. Mitigate risks associated with unpaid debts within the ledger
• Maintain accounts, provide customers with requested information within a timely manner to assist with prompt payments, including any set manual tasks which are required throughout each month
• Provide excellent customer service to all internal and external customers in all forms of communication
• Provide support to First Point team as required, handling customer account and invoicing enquiries through various channels (such as email and phone) whilst maintaining a positive, empathetic, and professional attitude toward customers always.
• Actively listen to the customer to gain an understanding of the issue they are experiencing, so that you can offer them the right solution. Clarify the requirement; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identify customer accounts which require escalation & promptly act on those accounts
• Maintain unallocated cash across the ledger, proactively contact customers for remittance advices for any unallocated payments
• Have a strong attention to detail; using the correct transaction type; recording all necessary information accurately in the appropriate systems; following up cases where necessary to ensure the customer’s enquiry is resolved.
• Keeping records of customer interactions and transactions as per process. Logging a case for a complex enquiry that is unable to be resolved at first point, creating a Task for a Salesperson to action, recording, and escalating a customer complaint, etc.
• Identify customer interactions that could be handled digitally by the customer and educate the customer on the digital / self-serve options available to them.

What makes you great

• Strong verbal and written communication skills
• Strong problem-solving skills, critical thinker – Negotiation and decision-making skills
• Strong attention to detail
• Knowledge of SalesForce, SAP, Microsoft Office 365essential
• Ability to manage own tasks ensuring they are completed to a high standard inside agreed timeframes Ability to build effective relationships
• Credit/collections experience essential

Why you will love working with us

Thinking outside of the box, working on new topics and concepts, deliver great solutions to our internal customers is essential to bring success to our business. Our company will offer you a variety of possibilities to excel in your area of expertise. You will contribute towards making Linde an inclusive and diverse organization, creating innovative practices and fostering an environment that welcomes all differences – making Linde an employer of choice.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Elgas is an equal opportunity employer and encourages applications from diverse demographics, including Indigenous Australians and people with a disability. We're local, with service centers around the country to ensure rapid supply and reliable delivery in virtually every area. Our customers get convenient 24/7 Online Services for orders, payments and account information.

Elgas offers a diverse range of employment opportunities, training programs and enhance career development for outstanding employees, including the possibility of career advancement opportunities with BOC and the global Linde Group. We also have a variety of employee appreciation programs to recognise

Have we inspired you? Lets talk about it

So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?

We are looking forward to receiving your complete application (cover letter, resume, relevant certificates and / or licenses) via our online job market.

In order to apply, you must have full work rights in Australia.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

Elgas Limited acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

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