Implementation Lead, AI & Automation

Link Group

At MUFG Retirement Solutions, we’re building a trusted, scalable, and responsible automation and AI ecosystem that supports better outcomes for our customers, our people, and our regulators.

We’re seeking an experienced Automation & Responsible AI Governance Lead to play a critical role in shaping how automation, analytics, and AI are governed, adopted, and scaled across our Chief Operations & Technology Office (COTO).

This is a strategic governance, coordination and assurance role, not a hands-on development position.

About the role

Reporting into the Head of Strategic Planning, Governance and Initiatives, under the COTO leadership team, this role is accountable for driving the identification, governance, adoption and value realisation of automation, analytics, and AI capabilities across MUFG Retirement Solutions.

You’ll act as the central point of coordination and oversight, ensuring all automation and AI initiatives—whether centrally delivered or locally developed—are:

Responsibly designed and deployed
Aligned to enterprise standards and regulatory expectations
Delivering measurable business value
Aligned to MUFG’s strategic objectives and ethical AI principles

You’ll partner closely with Technology, Risk, Data, Operations, and Transformation teams to identify automation opportunities, uplift and scale capability, strengthen controls, and embed trusted governance practices.

Key Responsibilities

Strategic Leadership

Develop and maintain the Automation & AI Governance Framework, including standards, lifecycle controls, and approval pathways.
Provide a consolidated, enterprise view of automation, analytics, and AI activity across COTO, including risks, performance, and value delivered.
Support the automation and responsible AI strategy, aligned to the COTO roadmaps.
Define and embed value-realisation measures linked to efficiency, risk reduction, and customer experience outcomes.
Stay informed on emerging technologies, regulatory trends, and industry best practice to ensure a future-fit automation posture.

Governance, Risk & Assurance

Maintain an up-to-date register of automation, analytics, and AI tools, including ownership, usage, risk classification, and compliance status.
Conduct independent governance and compliance reviews of automation and AI solutions.
Oversee risk assessments covering data privacy, model integrity, auditability, transparency, and lifecycle management.
Review new ideas, business cases and solution designs to ensure appropriate, sustainable, and compliant automation use.
Produce regular insight and assurance reporting for senior leaders and governance forums.

Capability Uplift & Stakeholder Engagement

Support automation, analytics, and responsible AI capability across COTO through coaching, guidance, and knowledge sharing.
Provide expert advice to delivery teams, analysts, and operational leaders on governance requirements and design principles.
Foster a culture of safe experimentation, continuous improvement, and data-driven decision-making.
Represent COTO in enterprise-level technology, data, and AI governance forums as required.

What You’ll Bring

Essential

5+ yrs of strong experience in automation, analytics, or AI governance, ideally within a complex or regulated environment.
Proven ability to design and implement enterprise governance frameworks for technology solutions.
Solid understanding of ethical AI principles, bias mitigation, data protection, and risk assessment methodologies.
Experience working with automation technologies (e.g. RPA, low-code, workflow automation) and analytics platforms.
Demonstrated ability to define and track value realisation and benefits from technology-led change.
Excellent communication and influencing skills, with the confidence to engage senior stakeholders.

Desirable

Experience in financial services, superannuation, or another regulated industry.
Exposure to cloud-based automation and AI platforms.
Certifications in AI or data governance, automation technologies, analytics, or risk management.

Some of our Employment Benefits

Flexible and Hybrid Working – enabling our employees to work in the office and at home
Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
Talent Referral Program
Salary Sacrificing via Superannuation
Employee Assistance Program
Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.