Technical Support Engineer

About the job: Product Manager

Location: 53 Willow Ave, Springvale VIC 3171

Company Overview

Fox ESS was established in 2019, and through its world leading team of engineers and technicians is leading the way in the fields of power technology research and development, energy storage equipment manufacturing, IT data services, and new energy project development. The company focuses on providing advanced distributed energy, energy storage products and smart energy management solutions for households and industrial / commercial enterprises.

Learn more at: www.fox-ess.com

Key Responsibilities

• Technical Sales support with priority on Australia, presenting the technical background and the Fox ESS position to key customers
• Transforming customer demand into requirements
• Manage requirement process together with the Product Teams in Australia and China
• Handle and manage technical communication with the customers
• Product and technical customer training
• Monitor legal and grid connection requirements

Personal Profile

• Team player with excellent communication skills in spoken word and writing
• Highly motivated, self-driven.
• Open for fast developing working environment.
• Fast learner

Professional skills

• Higher education with bachelor’s degree or higher
• Background in renewable energy, electronics, or IT
• At least 1 year of professional experience in industry
• Good technical understanding and explanation skills
• Background in agile work or requirements engineering is beneficial
• or technical background in photovoltaics/grid connection is beneficial

Language Skills

• Professional English is mandatory
• Chinese skills are beneficial

Other

• Willingness to travel 50%, mainly in target market area
• International experience preferably in Asia is beneficial
• Driving license

Application Process

Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and qualifications to ***email_hidden***!