Project Officer

Department of Customer Service

Reference number

req51670

Occupation

Project Officer

Work type

Full-Time

Location

Bathurst & Central West NSW

Salary Information

$113,574 - $125720 + super

Closing date

05 June 2026 at 10:00am

Project Officer

Grade 7/8, Work Type: Temporary Salary range (min–max) - $113,574 to $125,720 plus superannuation About this role

Location: Orange - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

• Provide a range of project management and support services, ensuring project and administration activities are undertaken to enable the project team to complete tasks and achieve agreed outcomes on time, on budget, to quality standards and within agreed scope, in line with established project management methodology
• Prepare and maintain project related documentation
• Undertake research and analysis, identifying trends and preparing project briefs, to support informed decision-making and planning

About You

The successful candidate must demonstrate strong capabilities in:

• Development/maintenance of process maps, knowledge, and work instructions to support Program deliverables
• Managing competing priorities
• Managing a diverse range of stakeholders with varied needs.
• The ideal candidate has previous experience working on the myWorkZone platform and Service Now to deliver Shared Services to a diverse range of client groups clients.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Please advise should you require further assistance.

Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation

For enquiries relating to recruitment please contact Kylie Makkink via ***email_hidden***.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

Closing Date: 5th June 26

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ***email_hidden***.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process