Support Worker - Public Intoxication Response

Support Worker - Public Intoxication Response

Casual | Rostered & On-Call Shifts (Thursday–Sunday)

This is an Aboriginal Designated Position, classified under 'special measures' of Section 12 of the Equal Opportunity Act 2010. Only Aboriginal and Torres Strait Islander people are eligible to apply.

Make a real difference on the frontline by providing culturally safe care, support, and hope to community members when they need it most.

Rumbalara Aboriginal Co-operative (RAC) is a recognised leader among Aboriginal community-controlled organisations. Since 1980, we have proudly provided holistic, culturally safe services to Aboriginal and Torres Strait Islander communities across the Goulburn Valley.

With a workforce of over 320 staff and an annual budget of $50M, RAC plays a significant role in health, wellbeing, and community development. We deliver services across:

• Health & Wellbeing
• Positive Ageing& Disability Services
• Justice & Community Services
• Asset & Infrastructure / Housing
• Family, Care and Early Years
• Corporate Services

We are committed to ensuring our people have access to quality, community-controlled services that strengthen family, culture, and community

About the Role

The Public Intoxication Response Support Worker provides respectful, trauma-informed, and culturally safe support to individuals affected by alcohol-related intoxication in public spaces. The role involves assertive outreach, safe transportation, monitoring clients within Rumbalara’s Sobering Service, de-escalating challenging situations, and connecting individuals with appropriate health, housing, and community supports using a harm minimisation approach.

About You

Qualifications and Registrations

Relevant qualifications (e.g., alcohol and other drugs, community development, social work) is desirable.

Knowledge and skills

• Experience working with Aboriginal and Torres Strait Islander people and maintaining culturally safe practice while addressing systemic racism and unconscious bias.
• Demonstrated ability to provide harm reduction interventions and support people experiencing intoxication, crisis, trauma, or challenging behaviours.
• Ability to work calmly and confidently both independently and within a multidisciplinary team including AOD, Mental Health, peer workers, and partner agencies.
• Strong understanding of crisis response strategies including managing distress, overdose, panic attacks, suicidal behaviours, and psychotic episodes.
• Ability to work within a mixed service delivery model including rostered shifts and on-call requirements as needed.

What We Offer

• Competitive pay and conditions under the SCHADS Award - Level 1 Pay Point 3
• Professional development opportunities and support to help you grow in your career.
• Access to a free and confidential Employment Assistance Program and more.
• Fleet vehicles available for work-related tasks (where applicable)

To apply, please submit the following

• Addressing the Key Selection Criteria (outlined in the Position Description)

• A summary of your relevant experience and/or qualifications

• A current resume

Important: Please ensure your cover letter and Key Selection Criteria response are combined into one document and attached in the

Cover Letter section of the portal.

Please apply via this link https://rum.chris21.com/RUM_MER21p/Home/Index#!/

If you experience technical difficulties using our online portal, please contact RAC Reception on (03) 5820 0000 and ask for Human Resources staff.

Applications Close: Sunday, 14 June 2026

This is an “Indigenous Only” role under Special Measures of the EEO Act 2010, Section 12.