Village Support Officer

Provide support & comfort to our lovely residents, by applying your exceptional customer service & hospitable nature to ensure their needs are met.

About Keyton

With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Keyton Perks & Benefits

• Training and working with a supportive and fun team
• Generous leave entitlements, including 4x wellbeing days per year. That’s almost an additional week off in addition to your annual leave!
• Thrive as part of a strong team in an exceptional work environment
• Career development and growth opportunities
• Employee referral program
• Health & Wellbeing and Reward Program
• Exclusive Sonder mental wellbeing app access
• Discounted health insurance, annual vaccinations and skin checks
• The opportunity to make a meaningful impact in the lives of our residents

The Role

Nestled near the beautiful parklands and convenient shopping hubs of Glen Waverley, Highvale Retirement Village offers a modern, welcoming environment where residents truly feel at home—and where team members can build rewarding careers.

We’re looking for a customer-focused and reliable Village Support Officer to join our team and help deliver exceptional, person-centred assistance to our residents and village staff. At Highvale, you’ll be part of a supportive community that values respect, dignity, and meaningful connections.

As part of our team, you’ll help create a welcoming and engaging community, supporting residents in their daily lives while promoting independence and assisting with a variety of tasks across the village as a valued all-rounder.

Reporting to the Village Manager, your duties will include:

• Building positive, respectful relationships with residents to enhance their quality of life and sense of belonging
• Conducting welfare checks to ensure resident comfort and safety
• Responding to resident enquiries and assisting with meal delivery where required
• Responding to call outs and initiating emergency services where required
• Undertaking first aid where required
• Initiating emergency services where required
• Performing basic administrative tasks
• Assisting with our colourful village events
• Providing assistance with miscellaneous tasks around the village, as directed by manager

Shifts

Shifts will mainly focus on afternoons, extending into overnight (sleepover) shifts, with regular weekend work required. There will also be opportunities to provide leave coverage across day, afternoon/night shifts during the week, along with availability for on-call support.

We encourage applicants who are flexible and able to work across afternoon, sleepover, and weekend shifts to apply.

Shift hours throughout the week are as follows:

• Day shift: 7am – 3pm
• Afternoon shift: 3pm – 9pm + sleepover shift, with the shift finishing at 7am

About You

A professional and positive approach is required at all times to ensure that all residents’ needs are met, as well as having the following:

• Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
• Demonstrated customer service experience
• Exceptional interpersonal skills with an approachable personality that helps build trust and rapport with residents, families, and team members
• A current First Aid & CPR Certificate (or be willing to obtain)
• Have strong organisational skills, with the ability to manage and prioritise multiple tasks effectively
• The ability to remain calm and respond appropriately in emergency situations
• Be highly motivated and able to take initiative
• Have basic computer skills

Ready to Join the Fun?

If you’re calm under pressure, love a varied customer service role and are committed to creating a secure and caring environment, we’d love to hear from you. Join us in supporting a vibrant community of independent seniors—your work will truly make a difference every day. Apply now and be part of something rewarding.

Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Support Officer opportunity and explain how your skills, qualifications and interests align with our requirements.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May–November, with supporting documentation prior to joining. For selected role, pre-employment medical assessments will also be required prior to any employment offers being made.

At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.