Executive Manager Quality and Impact

Better Place Australia has a vision of “An Australia where all people experience positive relationships, truly value each other and live safer, more fulfilling lives”.  Our purpose is “To empower people to become more resilient and experience improved wellbeing to better determine their futures”.

Our organisational values are at the forefront of all interactions with our employees, our clients and our stakeholders. We are:

• Creative
• Caring
• Welcoming
• Responsive; and
• Thriving

Better Place Australia is entering an exciting new chapter following a review of our organisational structure. We are seeking a values-driven, forward-thinking leader to join our Executive Leadership Team as Executive Manager Quality and Impact.

The Role

As Executive Manager Quality and Impact, you will lead the strategic direction of quality, clinical governance, client experience, and organisational impact.

You will play a critical part in shaping a sector-leading service model that values safe, effective, and person-centred delivery underpinned by strong data, meaningful insights, and a culture of continuous improvement.

Working closely with the CEO, Board, Executive peers, and external partners, you will bring a balance of strategic leadership and practical delivery to strengthen our systems, amplify our impact, and drive innovation.

What You Will Lead

Quality, clinical governance, and accreditation to ensure safe, effective and continuously improving services.

Championing client voice and participation, embedding person-centred, trauma-informed approaches across Better Place Australia.

Using data, evaluation, and insights to drive performance, outcomes, and informed decision-making.

Driving innovation, research, and strategic projects that enhance impact, accessibility, and sustainability.

Building strong partnerships and sector connections to support collaboration, influence, and shared outcomes.

Who We Are Looking For

We are seeking a values-driven leader who:

• Brings significant senior experience in quality, strategy, clinical governance, or service improvement within health, mental health, or community services.
• Has deep expertise in quality systems, accreditation, and continuous improvement frameworks.
• Is confident using data and evidence to influence strategy and performance.
• Brings an entrepreneurial and curious mindset, willing to challenge constructively and explore new ways of working.
• Builds strong, authentic relationships and thrives in collaborative, complex environments.
• Is a strong communicator, experienced in engaging with Boards, executives, and external stakeholders.

Why Join Better Place Australia?

This is an exciting time to join us. You’ll have the opportunity to:

• Shape how quality and impact are defined and delivered across a growing organisation.
• Work alongside a passionate and committed Executive team.
• Contribute to innovative, evidence-informed service delivery models.
• Help build a culture that values collaboration, learning, and continuous improvement.

We are proud of the strong foundations already in place and are looking ahead with ambition, seeking someone who will bring their experience, insight, and energy to help us continue moving forward.

Employee Benefits

Better Place Australia is serious about being an employer of choice and to back that claim we offer:

• Generous above award salary rates
• Salary packaging (which increases your take home pay)
• Additional paid annual leave (between Christmas and New Year)
• Twelve weeks paid parental leave
• Up to 20 days family violence leave
• Paid study leave and extensive professional development opportunities

Apply today

This is a full time role; however for the right applicant part time (0.8/0.9 FTE) may be considered. The role is based at our Cheltenham, Victoria site; however, travel to other locations may be required from time to time.

Better Place Australia

Better Place Australia is a for-purpose organisation, providing services for all members of the community regardless of religion, age, gender, sexuality, lifestyle choice, cultural background or economic circumstances. We offer a workplace culture reflective of a vibrant, learning organisation where our people are highly engaged in their work and committed to making a difference.

At BPA, we all have a shared responsibility for supporting a culture of inclusivity and diversity. Our organisation is committed to child safety, and we carry out police record, working with children and reference checks to ensure that we are recruiting the right people.

Workplace Flexibility

Here at Better Place Australia, we embrace flexible ways of working including work from home. We encourage you to talk to us about what flexibility might look like for you and your individual needs.

Further Information

For further information, you can access a copy of the position description.

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.

Applications will be reviewed and interviews scheduled as suitable candidates are identified, so don’t delay — apply now!