Partner Engagement Officer

About This Role

• Help improve Victoria's fines system through meaningful problem solving.
• Work with legal services, enforcement agencies and government partners daily.
• Use your writing and investigation skills to resolve complex complaints.
• Join a supportive team focused on better public service outcomes.
• Ongoing, full-time role earning 100,894 - $114,476 per year, plus super.

What You Will Do

As partner engagement officer, you will help improve how fines services support partners and the public.

You will investigate issues, prepare advice and help deliver fair and consistent outcomes.

You Will

• investigate and resolve complex complaints raised by partners and members of the public
• prepare clear reports, briefings and correspondence for senior staff and government offices
• provide expert advice to improve systems, processes and customer service
• manage important projects and support new initiatives across the business
• build strong working relationships with legal services, enforcement agencies and government partners.

About You

A qualification in business administration, legal studies, project management or a related field is desirable.

You Should Also Have

• strong knowledge of legislation, policies and government procedures
• proven experience investigating difficult issues and resolving complaints
• excellent written communication and problem-solving skills
• sound judgement with the ability to manage competing priorities.

To learn even more about this role, please read the position description.

If you have any further questions, feel free to email Cassie Smith at ***email_hidden***.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

How To Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

Important Information

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.