Client Services Officer

We are currently seeking experienced Client Services Officers to join a busy and collaborative team within a large Queensland-based organisation operating in a regulatory and customer service environment. This opportunity will suit candidates with strong communication skills, previous contact centre or customer service experience, and the ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy and professionalism.

Details

• Initial 6-month contract with potential extension options
• Part-time opportunity – 29 hours per week across weekday business hours
• Based in Brisbane with hybrid flexibility

Key Responsibilities

• Act as a first point of contact for workplace health and safety legislative and licensing enquiries
• Manage customer enquiries through effective questioning, problem solving, negotiation and conflict management skills
• Provide timely and accurate verbal advice and application status updates to customers
• Maintain high standards of data entry, record management and information handling
• Assist with collection, storage and retrieval of information, enquiries and reporting statistics
• Provide support and information to both internal and external stakeholders
• Follow records management and quality assurance processes and guidelines
• Contribute positively within a collaborative team environment
• Provide support across additional Client Services functions where required

About You

• Previous experience within a contact centre, call centre or high-volume customer service environment
• Strong communication and interpersonal skills with the ability to handle sensitive information appropriately
• Excellent attention to detail and demonstrated accuracy across data entry and record management
• Ability to interpret and communicate policies, legislation or regulatory requirements clearly to customers
• Experience using information systems, databases or contact centre platforms, with the ability to quickly learn new systems
• Ability to work within rostered arrangements and meet performance requirements in a fast-paced environment
• Government, licensing, regulatory or compliance experience highly regarded

To apply, please send your resume or contact Abbie for a confidential discussion:

***email_hidden*** | 0413 444 157