Urgent Care Operations Coordinator

About ForHealth

ForHealth is one of Australia’s largest and fastest-growing primary healthcare organisations. With more than 100 medical centres, over 1,500 independent practitioners, and more than 8 million patient consultations annually, we are committed to delivering accessible, high-quality healthcare to communities across Australia.

As a national leader in Urgent Care Clinics, we provide safe, timely, and patient-centred care for conditions that are urgent — but not emergencies. Our continued growth across NSW and ACT has created an exciting opportunity for an experienced and highly organised Operations Coordinator to join our Urgent Care team.

About The Role

The NSW – Urgent Care Clinic Operations Coordinator plays a critical role in supporting the efficient and effective operation of Urgent Care Clinics (UCC) and Urgent Care Services (UCS) across NSW and ACT.

Reporting in to the Urgent Care Workforce Lead, the role encompasses coordinating GP locum rostering, onboarding, workforce planning, and invoice management to ensure seamless operational support across multiple urgent care locations. Working within a fast-paced healthcare environment, you will bring strong organisational capability, adaptability, and the ability to manage competing priorities while maintaining exceptional attention to detail.

This is an excellent opportunity for a proactive and solutions-focused professional who is passionate about supporting the delivery of high-quality patient care through operational excellence. Please note that the role encompasses working across a rotating fortnightly weekend roster.

Key Responsibilities

Rostering & Workforce Coordination

• Coordinate rostering requirements in collaboration with Regional Managers, Practice Managers, GP Recruiters, and the National Urgent Care team
• Develop and maintain an efficient, user-friendly rostering system that provides visibility of workforce gaps and recruitment needs across NSW and ACT
• Monitor roster coverage to ensure operational and staffing requirements are consistently met
• Proactively identify and resolve roster conflicts, gaps, and urgent shift coverage requirements
• Manage shift change requests, leave requests, and on-call rosters during holiday periods
• Continuously review and improve rostering processes based on operational feedback and workforce trends
• Provide regular roster performance and staffing availability reports to the General Manager NSW/ACT

Workforce Planning & Forecasting

• Analyse historical data and operational trends to forecast future staffing requirements
• Support workforce planning initiatives relating to clinic growth, operating hour expansion, seasonal demand, and service changes
• Collaborate with recruitment and operational teams to anticipate staffing challenges and implement contingency plans
• Support continuity of care during periods of increased patient demand or unexpected absences

Urgent Care Locum Onboarding

• Coordinate onboarding of GP locums across all NSW and ACT Urgent Care Clinics and systems
• Arrange travel and accommodation requirements for urgent or ad-hoc locum coverage

Compliance & Operational Support

• Ensure rostering practices comply with relevant workplace legislation, organisational policies, and industry standards
• Support the development and implementation of rostering policies, procedures, and compliance frameworks
• Conduct audits and maintain accurate workforce documentation and reporting
• Provide guidance and support to stakeholders on rostering processes and compliance requirements

About You

To be successful in this role, you will bring:

• Proven experience in rostering coordination, workforce planning, or healthcare operations
• Previous experience within a healthcare, primary care, or urgent care environment highly regarded
• Strong organisational and time-management skills with exceptional attention to detail
• Excellent communication and stakeholder management skills
• The ability to manage competing priorities in a fast-paced and evolving environment
• Sound understanding of workforce compliance, labour regulations, and operational processes
• A proactive, adaptable, and solutions-focused mindset
• Minimum 5 years’ experience within general practice, healthcare administration, or a related healthcare operations environment

Why Join ForHealth?

At ForHealth, we are passionate about supporting our people and creating opportunities for growth, development, and career progression.

You Will Benefit From

• The opportunity to contribute to the growth of a leading national urgent care network
• Exciting healthcare perks for you and your family which includes dental and health insurance discounts.
• An investment in your professional development
• A collaborative and supportive team culture
• Exposure to a dynamic and fast-paced healthcare environment
• Ongoing professional development and career progression opportunities
• A meaningful role that directly supports the delivery of patient care across NSW and ACT