Financial Counsellor

Number Of Positions Available

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

When people come to Moneycare, they’re often carrying more than overdue bills or financial stress. They’re carrying fear, shame, worry for their families and the weight of circumstances that feel overwhelming. Gambling harm can quietly unravel finances, relationships and wellbeing.

As a Financial Counsellor with The Salvation Army, you stand in that gap. You offer clarity where there is confusion, advocacy where there is powerlessness and hope where people feel stuck. Your work directly contributes to safer households, stronger financial capability and healthier futures for individuals, families and the wider community.

About The Role

You will provide holistic, person-centred financial counselling and advocacy to people experiencing financial hardship, with a particular focus on those impacted by problem gambling. This includes assessing each person’s unique circumstances, exploring the interaction between life issues and financial stress, and supporting clients to make informed, sustainable decisions.

You will also have the opportunity to deliver group financial literacy and capability sessions, helping people build skills and confidence to manage their money over the long term.

This is a permanent part-time position of 22.8 hours per week (0.6 FTE) within the Moneycare Western Australia Financial Counselling for Gambling team, based in Geraldton and reporting to the State Manager. Pay is in accordance with a SCHADS Level 5.

How You Will Make An Impact

• Undertake comprehensive assessments for intake, case planning and referral
• Provide client-centred financial counselling using contemporary practice and trauma-informed approaches
• Advocate with creditors, financial institutions and external agencies to achieve fair and realistic outcomes
• Support clients to build financial capability, confidence and long-term money management skills
• Deliver community education sessions that promote financial literacy and early help-seeking
• Maintain high quality case notes, data and reporting in line with Moneycare and funding requirements
• Build strong relationships with local services, community organisations and referral partners
• Operate with autonomy while aligning with TSA and Moneycare policies, processes and practice frameworks

What You Will Bring

• Diploma of Community Services (Financial Counselling)
• Experience supporting people experiencing hardship, crisis or complex life challenges
• Strong money management, negotiation and advocacy skills
• Demonstrated ability to work within a counselling framework and hold space for people in distress
• High level interpersonal, active listening and analytical skills
• Ability to manage competing priorities, meet deadlines and work with autonomy
• Compassionate, non-judgmental approach and commitment to inclusive practice
• Proficiency in Windows Office and confidence with client management systems
• A current driver’s licence

What We Offer

• NFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)
• Flexible working arrangements that support balance, wellbeing and life outside of work
• Employee Assistance Program – confidential counselling service for you and your family
• Financial, retail and lifestyle discounts
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks of leave per year through our purchase leave scheme
• Generous parental leave (12 weeks)
• Up to 5 days paid leave per year to support a Salvation Army program or activity
• A supportive, inclusive culture where you’re valued, encouraged and surrounded by passionate team members who care deeply about the work

How To Apply

To apply, please submit your resume and a brief cover letter outlining your experience and interest in the role. Applications will be reviewed as they are received.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration