Order Management for Telecommunications (OMT) Architect

Position- ServiceNow Order Management for Telecommunications (OMT) Architect

Exp- 7+yrs

Skill- ServiceNow Order Management

Job Type- Contract

Locations- Melbourne

JD-

Summary-

Bridges business strategy with technical execution, designing complex, automated workflows that span product modeling, inventory management, and order fulfillment. This role ensures that OMT applications are scalable, adhere to best practices, and integrate seamlessly with Telecommunications Network Inventory (TNI), Field Service Management (FSM), and external systems.

Key Skills for an OMT Architect-

Deep understanding of ServiceNow OMT, TNI, and FSM modules.

Experience in catalog modeling and product specification design.

Expertise in IntegrationHub and REST/SOAP API for third-party integrations.

Proficiency in designing scoped applications.

Knowledge of CSDM framework

TMF API knowledge is preferred

Key Implementation Phases (Architecture Perspective)

Define Architecture: Designing the product catalog, service models, and integration points.

Establish Foundation: Utilizing ServiceNow TSM (Telecom Service Management) best practices.

Automate Processes: Implementing workflows for orchestration using tools like Itential for ServiceNow OMT to connect with network inventory.

Governance & Optimization: Managing technical debt and ensuring the implementation follows ServiceNow platform standards.

Interested candidates can share their updated resumes on ***email_hidden*** OR reach out to me on +61 2 90559939.