Assistant Project Officer (Enforceable Undertakings)

NSW Department of Customer Service

  • Support meaningful WHS outcomes through strong coordination, insight, and delivery
  • Clerk Grade 5/6 ($99,938 - $110,271 per annum) plus superannuation
  • Ongoing Full-Time role based in Parramatta or Gosford with flexible working options available

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

Investigations & Enforcement is responsible for leading first-response activities for critical WHS incidents, conducting complex investigations, and driving regulatory enforcement outcomes. The Directorate manages the High-Risk Workplace and Repeat Offender Program, coordinates Enforceable Undertakings, and communicates WHS regulatory outcomes to the community.

About the role

When a business or individual is alleged to have committed an offence under the Work Health and Safety Act 2011, they may be eligible to submit an enforceable undertaking (EU) as an alternative to prosecution. If accepted, an EU requires the person or business to invest time, money and resources to implement significant workplace, industry and community WHS improvements.

The EU team supports individuals and businesses throughout this process from initial contact with SafeWork NSW, through to the EU being accepted or rejected, and then ultimately verified to ensure completion of the EU. More information can be found here

The Assistant Project Officer supports the delivery of key compliance and governance activities across the Enforceable Undertakings (EU) program. This role involves coordinating complex processes, maintaining stakeholder relationships, and ensuring strong operational and reporting practices.

Key Responsibilities include

  • Manage a caseload of Enforceable Undertakings, ensuring timely coordination
  • Provide high quality secretariat support for the EU panel
  • Maintain strong governance practices, including coordinating reporting for EU program
  • Support the EU program by maintaining and updating the framework and procedures
  • Assisting with preparation of briefing notes and associated program documentation
  • Assisting with ad hoc projects and initiatives to enhance the Enforceable Undertakings program

To learn more about the role, please click here to download the role description.

About You

We are seeking a proactive and motivated individual who thrives in a high volume, fast paced regulatory environment.

To be successful in this role, you will demonstrate:

  • Strong Microsoft Office skills, including Power BI and Excel
  • Proven experience engaging effectively with stakeholders at all levels
  • Experience in reportingreporting, including the interpretation of data
  • Demonstrated project management experience
  • Excellent written and verbal communication skills
  • A proactive, curious mindset with a genuine interest in the WHS regulatory environment
  • Collaborative and team focussed attitude
  • Strong organisational skills, with the ability to manage competing priorities and meet deadlines
  • Experience in preparing PowerPoint presentations
  • The ability to manage competing demands to ensure timeliness of responses and ensuring objectives, reporting requirements and KPIs are met
  • Resilience and professionalism, with the ability to handle sensitive WHS incident information

How to apply

Click 'Apply Online' to access our application portal and submit your application. Your application should include a cover letter (no more than 2 pages) and resume (no more than 5 pages) outlining your capabilities and experience relevant to the role.

Application closing date: Tuesday, 9 June 2026 (9:59AM)

For enquiries relating to the recruitment process, please contact Natalie Caruana at ***email_hidden***

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Natalie Caruana at ***email_hidden***

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.