Senior Account Manager

At Aussie Broadband, we believe difference is good. We’re proud to be one of Australia’s most loved brands, and we’re just getting started. As part of the Aussie Broadband Group, Symbio is a globally trusted telco powering service providers with dependable infrastructure, scale, and expertise.

We’re building something big, and we’re looking for a Senior Account Manager who wants to help shape it.

As our Senior Account Manager, you’ll lead and grow strategic customer relationships within our Wholesale Enablement portfolio. You’ll act as the primary point of contact for key customers, ensuring they receive exceptional service, commercial value, and ongoing partnership support.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building long-term customer relationships, and can confidently balance commercial outcomes with customer success.

You’ll work closely with internal Sales, Product, Operational, and Technical teams to drive customer satisfaction, identify growth opportunities, and ensure seamless service delivery.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don’t just take our word for it – We have been named one of the top employers in Australia by

HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let’s Talk About You

As our Senior Account Manager you will put our values up in lights by delivering these activities and outcomes:

• Own and manage key Enablement customer relationships, acting as the primary point of contact and trusted partner
• Build strong, long-term stakeholder relationships and develop a deep understanding of customer needs and goals
• Drive customer satisfaction and retention through proactive engagement, support, and issue resolution
• Lead regular account reviews, sharing performance insights, opportunities, and recommendations

Commercial Growth

• Identify and convert upsell, cross-sell, and expansion opportunities within existing accounts
• Support contract renewals, negotiations, and commercial discussions
• Partner with Sales, Product, and Marketing to deliver tailored solutions
• Maintain accurate forecasting and pipeline visibility

Delivery & Collaboration

• Coordinate internal teams to ensure smooth onboarding, implementation, and ongoing service delivery
• Work closely with technical and operational teams to resolve issues and improve outcomes
• Act as the voice of the customer to drive product and service improvements

Reporting & Insights

• Monitor account performance, trends, and customer outcomes using CRM tools
• Provide clear reporting and insights on revenue, risks, and growth opportunities

How will you support our “Why?”

• Leveraging your experience in Account Management, Customer Success, or B2B relationship roles to build trusted partnerships and deliver long-term customer value
• Using strong analytical and numerical capability to understand account performance, identify trends, and make informed, data-led decisions
• Applying commercial acumen to spot, shape, and convert growth opportunities that deliver value for both the customer and the business
• Communicating clearly and confidently, translating complex technical and commercial solutions into simple, compelling narratives
• Influencing stakeholders through strong negotiation, presentation, and relationship management skills
• Managing strategic accounts and multiple priorities in a fast-paced, evolving environment without losing attention to detail
• Taking a proactive, problem-solving approach to customer engagement, anticipating needs before they arise
• Using CRM tools such as Salesforce, HubSpot, or Dynamics to maintain visibility, accuracy, and control across your portfolio
• Experience in telecommunications, data, or NBN services environments
• Exposure to MVNO/MVNE or xVNO/xVNE markets
• Understanding of customer lifecycle management, QBRs, or similar engagement frameworks
• Experience working in technical or operational environments supporting complex customer solutions

Ready to join?

Hit the apply buttonto submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at ***email_hidden***

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!