Account Manager / Customer Service - Freight Forwarding

Most freight forwarders separate the people who talk to clients from the people who move the freight. This one doesn't.

Here, you own the relationship end to end. Your clients, your shipments, your outcomes. It's a more complete way of working, and for the right person, a much more satisfying one.

They're a small, tight-knit Sydney team backed by a globally established freight forwarding group. Flat structure, a hands-on MD, and a culture that genuinely looks after its people.

Why consider?

• $90k–$110k + super, plus discretionary bonus based on business performance
• A beautiful office space near Alexandria, with 1 day WFH flexibility
• End-to-end account ownership, you manage the relationship and the outcome
• 10-person local team, flat structure, direct line to the MD
• A genuinely social team, monthly activities, and a culture that actually looks after its people

You will

• Manage a portfolio of accounts end to end, from shipment coordination to client communication
• Book shipping lines, manage overseas agents, and arrange deliveries
• Liaise with a back-office support team to ensure smooth execution across all accounts
• Be the consistent, reliable point of contact your clients can count on

You have

• Experience in freight forwarding operations or account management
• CargoWise experience is a plus

Keen to have a chat? Reach out confidentially to ***email_hidden*** or click Apply Now.

No updated CV needed to start the conversation.