Customer Service - Freight Forwarding

A freight forwarder big enough to have scale and room for progression, small enough to give you autonomy to manage your own portfolio.

With a few decades since establishment, this forwarder has earned a reputation the market respects. Ask around and you'll hear it. People join, and they stay not because they have to, but because the environment makes it easy to do good work and grow.

Your leader has been with the business for a decade. They understand that no two career paths look the same, and they'll back your pathway as best they can.

This role is for someone who wants to own their clients, build real relationships, and be part of a team that actually looks after its people.

Why consider?

• $85k–$105k + super, with 1 day WFH after probation
• Manage your own portfolio, trusted with real autonomy from the start
• A leader who's been here a decade and genuinely invests in your growth
• Track record of team stability, a reputation built on great service to their customers & team
• Join a team with ambitious growth plans, which means you have room to grow with them.

You will

• Organise client shipments across FCL, LCL, and air freight
• Know your clients well and deliver a personalised, consistent service
• Work closely with the back-office and bookings team
• Handle invoicing and job finalisation

You have

• Recent operations / customer service experience in freight forwarding
• CargoWise experience

Not sure if this is the right fit? Happy to have a conversation before you commit. Click Apply Now or reach out to ***email_hidden***

If your CV is not up to date, don’t worry, get in touch anyway.