Team Leader - Housing Services

Location: Various NSW locations

Grade: Clerk Grade 9/10

Lead with purpose. Deliver impact where it matters most.

Are you an experienced people leader who thrives in complex, community-focused environments? Do you bring a balance of operational oversight, empathy, and strong decision-making to your work?

We are partnering with Homes NSW, the NSW Government division which leads the delivery of public housing across NSW, to invite Expressions of interest for current and upcoming

Team Leader opportunities across Housing Services.

This is your opportunity to step into a pivotal leadership role supporting frontline teams who work directly with some of the most vulnerable members of the community—helping deliver safe, secure, and sustainable housing outcomes across NSW.

About The Opportunity

As a Team Leader, you will lead and support a team of housing professionals delivering frontline client services.

You’ll be responsible for driving performance, managing competing priorities, and ensuring high-quality, client-centred service delivery—while balancing operational, financial, and community outcomes.

The Role Will Include

• Leading, coaching and developing a team (approx. 15 staff) to deliver consistent, high-quality housing services
• Allocating workloads, monitoring performance, and ensuring service delivery targets are met
• Managing team budgets, resources, and compliance with legislation and policy frameworks
• Supporting tenancy management, property utilisation, and maintenance decisions
• Building and maintaining strong relationships with key stakeholders including NSW Police, health services, and community organisations
• Driving collaboration across teams to improve service access, effectiveness and client outcomes
• Leading change initiatives and supporting your team through evolving service environments
• Contributing to district-level planning, service improvements, and community engagement initiatives

About You

You are a confident and capable leader who can balance people management with operational delivery in a high-pressure and fast-paced working environment.

The Ideal Candidate Will Bring

• Proven experience leading teams in human services, housing, community services or similar sectors
• Strong leadership capability with the ability to coach, motivate and manage performance
• Sound judgment and decision-making skills, particularly in complex or sensitive situations
• The ability to manage competing priorities, budgets and resources effectively
• Excellent stakeholder engagement skills across government and community networks
• A commitment to delivering person-centred, trauma-informed services
• Resilience and professionalism when navigating challenging behaviours and situations

Key Challenges

• Leading teams in fast-paced, high-pressure environments with competing demands
• Balancing client needs with asset management, policy requirements and budget constraints
• Managing complex stakeholder relationships across government and community sectors
• Responding to sensitive tenancy matters including anti-social behaviour

Essential Requirements

• Current NSW Driver’s Licence
• Ability to pass relevant checks including National Criminal History Check & Working with Children Check (where required)

Benefits

• Competitive NSW Government salary package
• Superannuation and leave loading
• Flexible working arrangements where operationally possible
• Ongoing professional development and leadership training
• Career progression opportunities across Homes NSW and DCJ
• Meaningful work that positively impacts communities
• Access to employee wellbeing programs and support services
• Opportunity to lead high-performing, purpose-driven teams
• Exposure to whole-of-government initiatives and strategic partnerships
• Diverse and inclusive workplace culture

Why join Homes NSW?

Homes NSW is at the forefront of addressing the housing crisis—delivering public social and affordable housing and supporting over 262,000 tenants across the state.

When you join, you’ll be part of a team that:

• Puts people and communities at the centre of everything they do
• Values lived experience, cultural capability, and inclusive practice
• Offers meaningful leadership work with real community impact
• Supports career progression, leadership development and continuous learning

Interested?

If you’re ready to take the next step in your housing career and lead meaningful change, we’d love to hear from you.

For a confidential discussion or for further information, please contact Mahala Warren, Bloom HR Talent Lead on email at ***email_hidden***.