Senior Account Director

We’re hiring a Senior Account Director to lead a portfolio of global brands and play a critical role in the next phase of Melbourne Social Co’s growth.

This is a senior leadership role focused on client success, strategic oversight, account performance, and leading high-performing teams across multiple accounts. You’ll act as the trusted senior partner for clients while also providing strong leadership, guidance, and support to internal team members across account management, content, strategy, and delivery.

You’ll be responsible for ensuring clients feel strategically supported, commercially confident, and exceptionally serviced, while also creating clarity, momentum, and accountability internally across the team.

This role is primarily focused on account leadership and client success management, with ownership over client relationships, strategic direction, delivery oversight, team leadership, and operational coordination across up to 8 clients. You’ll be the calm, senior presence clients trust, and the person our internal team relies on to lead people effectively, solve problems proactively, and maintain high standards across all workstreams.

While this is not a hands-on content role day to day, you should be comfortable contributing to content thinking, campaign ideation, and occasional creation when required — particularly during key campaign moments, activations, or shoots.

This role may include interstate and international travel depending on client needs.

What You’ll Be Responsible For

Client Leadership & Client Success Oversight

• Act as the senior point of contact across a portfolio of tier-1 and global clients
• Lead overall client success and retention through strong relationship management, strategic guidance, and proactive servicing
• Build trusted, long-term client relationships grounded in strategic thinking, emotional intelligence, and clear communication
• Confidently manage expectations, scope, timelines, commercial conversations, and performance discussions
• Lead client meetings, WIPs, reporting sessions, and strategic reviews with clarity and authority
• Identify opportunities for account growth, improved performance, and deeper partnership value
• Ensure clients consistently feel supported, informed, and confident in MSC’s delivery and direction

Team Leadership & People Management

• Lead, mentor, and support a team across account management, content, and delivery functions
• Provide clear direction, prioritisation, and oversight to ensure teams are operating effectively and collaboratively
• Create accountability and momentum across accounts while maintaining a calm and solutions-oriented leadership style
• Support team development through coaching, feedback, and day-to-day leadership
• Help foster a high-performing, supportive team culture aligned with MSC values
• Work closely with leadership on team resourcing, workload visibility, and operational efficiency

Account & Delivery Management

• Oversee end-to-end account management across up to 8 clients
• Manage and guide content planners and account managers, ensuring strategic alignment and consistency across deliverables
• Translate client objectives into clear briefs, priorities, timelines, and actionable plans for internal teams
• Ensure work is delivered on time, on brief, on budget, and to MSC’s standard
• Maintain oversight of workflows, project progress, and delivery risks across accounts

Strategy & Campaign Oversight

• Lead or contribute to social and content strategy across accounts
• Outline campaign structures, shoot plans, and execution roadmaps
• Sense-check ideas, concepts, and creative direction to ensure they’re strategically strong, audience-first, and commercially effective
• Spot opportunities to elevate thinking, improve outcomes, and strengthen campaigns beyond basic deliverables

Reporting & Performance

• Oversee reporting and insights across accounts, ensuring data is interpreted meaningfully
• Confidently communicate performance, learnings, recommendations, and strategic next steps to clients
• Use reporting insights to shape future campaign direction and account strategy

Shoots & Key Moments

• Attend and lead key shoots, activations, and campaign moments where required
• Ensure shoots are well planned, calm, efficient, and client-ready
• Act as a confident senior client-facing presence on set

Team & Culture Contribution

• Be a steady, proactive, and solutions-focused presence within the business
• Help create a culture of ownership, accountability, collaboration, and momentum
• Support junior and mid-level team members through leadership, guidance, and decision-making support
• Flag risks early and help solve problems before they escalate

What We’re Looking For

• 4+ years’ experience in account management, client success, or senior client leadership roles (agency experience essential)
• Proven experience leading teams and managing people in fast-paced environments
• Experience working with large, complex, or global brands
• Strong strategic thinking with the ability to translate strategy into execution
• Calm, confident communication style — especially under pressure
• High ownership mindset: you don’t wait to be told, you see it and act
• Comfortable managing multiple stakeholders, priorities, timelines, and moving parts
• Strong judgment across client management, team leadership, and delivery
• Experience leading shoots or major campaign moments is a plus
• Willingness to travel interstate and internationally as required

How You’ll Work at MSC

• 3 days per week in our Hardware Lane Melbourne CBD office
• Hybrid flexibility outside of anchor days
• A senior role with real autonomy, trust, and accountability
• Exposure to tier-1 clients, global work, and high-impact campaigns
• A culture that values momentum, clarity, and emotional intelligence — not ego or burnout

Why Melbourne Social Co

We’re a female-founded, independent agency with big ambition. We work with some of the most exciting brands in Australia and globally, and we care deeply about how work gets done — not just what gets delivered.

This role is ideal for someone who

• Loves client leadership and strategy
• Wants to work at a high level without politics
• Values pace, trust, and ownership
• Enjoys being part of a smart, driven, human team

Why You’ll Love Working at Melbourne Social Co

We’re deliberate about building a workplace people actually want to show up to — not through gimmicks, but through trust, opportunity, and care.

Wellbeing, properly supported

• Monthly wellness allowance to spend on whatever supports your wellbeing (movement, recovery, mental health, etc.)
• A culture that values sustainability over burnout — pace matters, but so does longevity

A genuinely good team

• Regular team social activities (the fun, optional kind)
• A close-knit group of likeminded marketers who care about the work and about each other
• We don’t call ourselves a “family” — but we do have each other’s backs

A great place to work

• A beautiful Hardware Lane office in the heart of Melbourne CBD
• Three in-office anchor days that prioritise collaboration, energy, and connection
• Unlimited Diet Coke (we know our audience)

Real career progression

• Clear pathways for growth, leadership, and increased responsibility
• Ongoing upskilling, learning, and development — not just lip service
• Opportunities to represent MSC through speaking, panels, events, and industry moments
• Exposure to tier-1 global brands and work that genuinely stretches you

Trust & autonomy

• You’re hired for your judgment — and trusted to use it
• High standards, clear expectations, and the space to do your best work

How to Apply

We’re intentional about who we bring into Melbourne Social Co.

This role requires strong judgment, ownership, and alignment with how we work — so our application process reflects that.

Step 1: Read our Workplace Culture Guide

Before applying, please take the time to read how we work, what we value, and what we expect. If it resonates, keep going. (Read here: https://melbournesocialco.com.au/working-at-melbourne-social-co/)

Step 2: Complete our Assessment

Please complete our short form:

• Our Culture & Capability Assessment (complete here: https://mb1mhga7bcy.typeform.com/to/XurmC5CK)

These help us understand how you naturally work, how you think about growth, and whether this role is the right fit for you and for us.

Step 3: Email Your Application

Once you’ve completed the form, please email us with:

• Your resume
• Links to work you’re proud of (case studies, campaigns, content, decks, or anything that best represents your thinking and impact)

Send your application to: ***email_hidden***

Please include Senior Account Director in the subject line.

A note on fit

This role is suited to senior operators who value clarity, momentum, and accountability, and who enjoy working with ambitious clients in a fast-moving environment. We’re less interested in perfection, and very interested in how you think, communicate, and show up when things aren’t perfect.

Please note, due to the volume of applications, only successful candidates will be contacted.