Change Manager

CHANGE MANAGER – JD SPORTS ANZ

Who We Are

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

In 2017, JD Sports first launched within the Australian market and has since expanded to 70+ stores across all Australian states and New Zealand, with plans for continued future growth. Our mission is to offer unparalleled service and style to all our customers.

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. And now, we’re seeking talented and passionate individuals to join our team.

THE ROLE

As we continue to scale, we are looking for a commercially minded and people-focused Change Manager to support key transformation initiatives across our retail business.

The Change Manager will play a critical role in delivering transformation initiatives across JD Sports ANZ, ensuring successful business readiness, stakeholder engagement, adoption and operational transition across stores, ecommerce and support office functions.

Working closely with Retail Operations, Technology, Digital, Finance, Merchandise and Learning & Development teams, you will lead change activities that support the implementation of new systems, operating models, processes and customer experiences.

This role requires someone who can balance strategic planning with hands-on delivery, while operating effectively in a fast-paced retail environment where priorities can evolve quickly. You will be responsible for, but not limited to:

• Developing and delivering end-to-end change management strategies aligned to transformation programs and business objectives
• Conducting change impact assessments across retail stores, support office and operational teams
• Leading stakeholder engagement activities including workshops, town halls and feedback sessions
• Partnering with senior leaders to drive alignment, sponsorship and adoption across the business
• Supporting go-live planning, transition activities and hypercare periods
• Developing communication plans, user guides, FAQs and operational support materials
• Partnering with Learning & Development teams to coordinate training strategies and rollout plans
• Monitoring business readiness, adoption metrics and implementation effectiveness
• Identifying resistance points and implementing mitigation strategies to minimise operational disruption
• Supporting governance forums, reporting requirements and project milestone tracking

WHAT WE’RE LOOKING FOR

• 5+ years’ experience in Change Management within retail, digital, transformation or operational environments
• Experience supporting system implementations such as POS, ERP, WMS, OMS, ecommerce or workforce management platforms
• Strong stakeholder management and communication skills across both frontline and corporate teams
• Experience supporting large-scale operational or organisational change within fast-paced environments
• Ability to manage competing priorities and navigate ambiguity with a calm and solutions-focused approach
• Strong facilitation, communication and engagement capability
• Experience working closely with Retail Operations and frontline workforce teams highly regarded
• Change Management certification (Prosci / ADKAR) desirable

WHY JD SPORTS?

• Join one of the fastest-growing global sports fashion retailers
• Work on large-scale transformation and business improvement initiatives across ANZ
• Exposure to Retail, Digital, Ecommerce and Support Office transformation projects
• Collaborative and high-performing team culture
• Career development and progression opportunities across the wider business
• Generous staff discounts that can also be used for friends and family
• Brand new offices in the heart of central CBD
• Birthday leave
• Paid parental leave
• Employee Assistance Program & wellbeing initiatives
• Monthly culture committee events including pre- payday lunches

OUR CULTURE

At JD Sports, we thrive on energy, pace and innovation. We value people who are adaptable, collaborative and willing to challenge the status quo.

You’ll join a business where no two days are the same, ideas are encouraged, and your work will have a genuine impact across the organisation.

If you’re passionate about driving change, improving ways of working and supporting teams through transformation, we’d love to hear from you.

Apply now and kickstart your JD Sports journey.

Please note, by applying for this role, you consent to us completing a Work Rights check to verify your working rights where required.