Senior Risk & Assurance Advisor - SA

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

• Central Adelaide location;
• Support risk, audit and assurance activities for our SA business unit;
• Professional growth and career development, flexible working arrangements, wellbeing support programs, and more!

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

The Opportunity

There are some great things happening at GB and, we want YOU to be a part of it!

As the Senior Risk and Assurance Advisor, you will join the National Risk and Assurance team, who are responsible for overseeing risk management, assurance and audit activities for the SA Workers Compensation business unit, assurance, ensuring the organisation, our employees and our clients remain compliant with contractual requirements and claim management proceses.

This role is integral in achieving GB’s strategic objectives whist remaining aligned with obligations set by our clients, and is a unique opportunity to further your experience in risk, audit and assurance, as well as collaborate with a wide range of internal and external stakeholders. With added flexibility, professional development and a dynamic team culture, there is no better time to be joining GB!

Responsibilities

• Proactively collaborate with the business to reduce its risk profile and improve processes and controls;
• Foster open, transparent and trusting relationships with, and deliver well-communicated and consistent products, to our internal and external clients (ReturnToWorkSA, EY, PwC, KPMG, Scyne);
• Provide independent and transparent advice to internal and external stakeholders on audit and assurance activities;
• Partner with senior management in providing results of an agreed suite of testing against contractual, legal, and statutory requirements, and identify opportunities for process improvement;
• Provide recommendations on business improvement opportunities;
• Undertake mandated audits in accordance with the audit calendar;
• Deliver technical advice on audit requirements, and develop criteria for new internal audits;
• Advise on controls and identify gaps and deficiencies in the design of Agent controls, identifying opportunities for improvement to strength the controls framework;
• Engage and influence with the business to formulate Management Action Plans, and emerging risk management notifications;
• As a senior member of the team, provide coaching and mentoring to staff, and undertake leadership tasks during periods of absence;
• Liaise with the client (RTWSA) Contracts and Assurance teams to ensure they are kept updated on the progress of all audit activities and follow-up queries.
• Escalate any emerging risk and breaches to the Risk & Assurance Manager as required.

Requirements:

• Significant experience in the SA Workers Compensation Scheme and related legislation, with direct experience to risk, audit and assurance being desirable;
• Understanding of the Return to Work Act 2014
• Creative and critical thinking/problem solving skills;
• Self-starter with the ability to work both autonomously and collaboratively;
• Ability to build relationships and influence operational processes to drive the successful implementation of audit recommendations;
• Strong decision-making skills, with natural coaching ability;
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
• Exceptional time management and organisational skills;
• Effective research and analytical skills
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

How You'll Make An Impact

Position Summary

• Responsible for internal IT control structure to ensure efficient and effective processes.
• Continuously monitor the effectiveness of internal controls to guarantee the sustainability of daytoday operations.
• Centralize and standardize policies, procedures, workflows, and permits to maintain control and assurance over processes.
• Reduce the risk of unwanted incidents.
• CAREER: Applies advanced knowledge of sub-function typically obtained through advanced education and work experience.

Key Responsibilities

• Managing products, systems and/or projects/processes, and working independently with limited supervision.
• Facing IT function related problems that are sometimes difficult and moderately complex.
• Coaching and reviewing the work of lower-level professionals.

About You

Required

• Typically requires a University Degree and minimum 5 years of prior relevant experience, or equivalent experience.

Preferred

• Control testing
• Audit Support
• Remediation Planning

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.