Order Management Telecommunications Architect

• ServiceNow Order Management for Telecommunications (OMT) Architect
• Sydney
• Contract - 6 + Months

We are looking for a hands-on Telecommunications to join a team focused on strengthening.. Please email me at ***email_hidden*** for more information.

Core Responsibilities and Implementation Focus

Order Management Design: Design of product, service, and resource orders, ensuring efficient decomposition and orchestration of customer orders.

Integration with TNI and FSM: Implementation involves integrating OMT with Telecommunications Network Inventory (TNI) to map OMT actions and service specifications to Change Models. This includes automating work order creation for field services during order fulfillment.

Architectural Models: Implementation often utilizes domain separation to segregate data across customer lines, or application extension to build custom, scoped applications within the ServiceNow framework.

Decision Tables & Automation: Use of decision builders to map product, service, and resource specifications to specific work order templates and workflows.

Data Modeling: Aligning OMT structures with the Common Service Data Model (CSDM) to ensure a solid foundation for data and process integration.

Key Implementation Phases (Architecture Perspective)

Define Architecture: Designing the product catalog, service models, and integration points.

Establish Foundation: Utilizing ServiceNow TSM (Telecom Service Management) best practices.

Automate Processes: Implementing workflows for orchestration using tools like Itential for ServiceNow OMT to connect with network inventory.

Governance & Optimization: Managing technical debt and ensuring the implementation follows ServiceNow platform standards.

Key Skills for an OMT Architect

Deep understanding of ServiceNow OMT, TNI, and FSM modules.

Experience in catalog modeling and product specification design.

Expertise in IntegrationHub and REST/SOAP API for third-party integrations.

Proficiency in designing scoped applications.

Knowledge of CSDM framework

• TMF API knowledge is preferred

All candidates should have full working rights in Australia. Only shortlisted candidates will be contacted for this role.

To apply, please submit your resume ASAP for immediate consideration or email ***email_hidden***