Team Manager Infrastructure, Security & Operations

• Fixed Term Full Time (4 Year contract)
• Senior leadership opportunity within Digital & Information Services
• Lead infrastructure, cyber security and operations across a hybrid IT environment
• Attractive salary package and employee benefits

About The Role

In this influential leadership position, you will deliver high-quality, customer-focused technology services to the Townsville community while driving innovation, resilience, and value across Council’s IT landscape. Reporting to the Chief Digital and Information Officer, you will work collaboratively with the Senior Leadership Team and stakeholders to translate Council’s strategic vision into technology outcomes that support a connected, innovative and future-focused city.

As Team Manager Infrastructure, Security & Operations, you will lead diverse teams of IT professionals responsible for infrastructure, architecture, cyber security, and service operations across a hybrid (cloud and on-premise) environment. You will provide strategic and technical leadership to ensure reliable, secure, and efficient service delivery while embedding continuous improvement, innovation, and strong governance practices aligned to Council’s Corporate Plan.

You will play a key role in shaping IT service delivery through ITIL-aligned service design, transition and operations, driving business continuity planning, and ensuring critical systems remain resilient during disruptions or emergency events.

About You

You are a contemporary and collaborative leader with a strong customer focus and a commitment to safety, accountability and service excellence. You lead by example, fostering a positive safety culture and ensuring compliance with all workplace health and safety requirements so Everyone Goes Home Safe Today.

With extensive experience across a broad range of IT disciplines, you bring strong technical expertise in infrastructure, architecture, service delivery and cyber security, alongside the ability to lead high-performing teams in complex environments. You are comfortable balancing strategic thinking with operational delivery, ensuring systems are secure, scalable and aligned to organisational needs.

You are financially astute, with demonstrated experience managing budgets and resources to deliver sustainable outcomes. Your strong communication, influencing and stakeholder engagement skills enable you to work effectively across all levels of the organisation and with external partners to deliver innovative technology solutions.

You have a proven track record in leading complex projects and driving continuous improvement, supported by sound knowledge of IT frameworks such as ITIL, TOGAF or PRINCE2. With relevant tertiary qualifications in Information Technology (postgraduate qualifications desirable), you bring significant experience in large, complex organisations, with cyber security leadership experience highly regarded.

Closing Date: 11:45pm, Wednesday 17 June 2026

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 4 weeks annual leave
• 10 days Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Long Service Leave available pro rata after seven years
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Email: ***email_hidden***

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact ***email_hidden*** or phone 07 4727 9004 for a confidential discussion.

Attachments

• Team Manager Infrastructure Security & Operations - PD.pdf