Customer Service Manager

We’re Hiring! Customer Service Manager

As the Customer Service Manager, you will lead the Customer Service function across the SOILCO Group, ensuring the delivery of consistent, high-quality service and an outstanding customer experience.

We’re looking for an experienced and motivated Customer Service Manager to drive excellence across our customer operations, lead a high-performing team, and help shape the future of customer experience within our growing business.

The Role

This role is central to creating a seamless and exceptional customer journey ensuring every customer receives consistent, reliable, and high-quality support.

As our Customer Service Manager, you will play a pivotal role in strengthening customer relationships, leading service excellence, managing escalations with confidence, and driving initiatives that enhance customer satisfaction and engagement.

Working collaboratively across the business, you will inspire and grow a high-performing customer service team while identifying opportunities to improve processes, systems, and service delivery. You’ll champion innovation, continuous improvement, and the use of technology to ensure the business remains agile and customer focused.

This is an exciting opportunity for a proactive, people-focused leader who is passionate about delivering outstanding customer experiences, empowering teams, and making a meaningful impact.

What you’ll do

• Lead, mentor, and develop a high-performing customer service team
• Develop and implement a customer service strategy aligned with business goals
• Oversee day-to-day customer service operations across the organisation
• Effectively manage and resolve escalated customer issues and complex enquiries
• Drive innovation through the implementation of new technologies, systems, and processes to enhance efficiency and service quality
• Monitor performance metrics, identify improvement opportunities, and foster a culture of continuous improvement.

Essential Criteria

• Bachelor’s degree in business, Customer Service Management, or a related field (preferred)
• Minimum 5 years of experience in customer service leadership roles
• Proficiency in CRM and customer support system HubSpot, or similar platforms
• Strong background in process improvement and digital transformation
• Demonstrated success in managing teams and driving customer service excellence
• A current Australian driver’s licence is required as interstate travel is required.

How to Apply

If you are a team oriented, self-directed, and eager individual that is versatile, please submit your cover letter and resume via the “Apply” link by 5th June 2026!

To get in touch with us or for more information about this position, please contact the People and Culture Team on email at ***email_hidden***.

Additional Information

SOILCO is committed to providing a safe working environment for all, (everyone, every day and everywhere) and make available wellbeing programs to support mental, physical and social wellbeing of our staff to be at their best.

General terms and conditions of employment while employed with SOILCO will be governed by the National Employment Standards (NES).

SOILCO is an Equal Opportunity Employer, and we promote a workplace that values and foster the diversity of our staff. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, the LGBQTIA+ community, and young people.

* Only shortlisted applicants will be contacted*

Please note that SOILCO does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Full Australian working rights (valid visa with no restrictions).