Appointment Setter

The Role

Due to an internal promotion, we are looking for an engaging and driven individual to join our Marketing team as a Business Sales Consultant (Appointment Setter). In this role, you'll make strategic outbound phone calls to targeted prospects, working closely with the Head of Marketing to identify high‑potential leads and book quality appointments for our sales teams across Australia.

You'll play a pivotal part in generating new business opportunities, and you'll enjoy a generous commission structure—earning rewards for both the appointments you set and the deals our sales team closes.

This role can be based in Adelaide, Brisbane, Melbourne or Sydney.

Your Responsibilities Will Include

• Making outbound calls to qualified prospects to schedule meetings for the sales team.
• Conducting targeted market research to uncover new business opportunities.
• Maintaining accurate and up‑to‑date records in our CRM (Pipedrive).
• Completing follow‑up tasks, including reporting on call activity, appointments set, and outcomes.

About You

To succeed in this, role you will demonstrate:

• Demonstrated cold‑calling experience in a phone based B2B setting.
• A confident phone manner and the drive to consistently meet KPIs.
• A passion for sales and a self‑motivated, results‑oriented approach.
• Strong communication and organisational skills.
• The ability to quickly grasp complex information and explain it clearly (financial acumen is a big plus).
• Resilience, problem‑solving skills, and the ability to perform under pressure.
• Experience using Pipedrive or similar CRM software (highly regarded).

What We Offer

• Great commission scheme including payments for each appointment set and then payments when our sales team close the deal!
• A fantastic culture! One third of our team have been with us for 10 years or more, which says a lot!
• Industry leading training - lots of experienced people around you for support.
• Additional leave benefits - up to seven additional days per year!
• Paid parental leave.
• Flexible work arrangements including hybrid work once your training is complete!
• Genuine career opportunities - this role paves the way into field sales.
• Events, wellbeing initiatives, EAP, volunteer days! You name it, we have thought of it!

Why NCI?

At NCI, our people are at the heart of everything we do. As Australia's leading Trade Credit Insurance Broker, we partner with businesses to protect their profits and support their growth. With a team of 200 employees across Australia, NZ and Asia, we pride ourselves on being client‑focused, welcoming and supportive.

Backed by Steadfast Group Ltd, an ASX 100 company, we offer the stability of a large organisation while maintaining a close‑knit, community feel. Integrity matters to us, and we're committed to providing great benefits that recognise the value each person brings. At NCI, you're not just a number — you're an essential part of our team.

Application and questions

To apply, please submit a cover letter and resume that addresses why you would like to join NCI in this position. For a confidential discussion about the role, please call our People & Culture Team on 1800 882 820.