Front of House Cover

A Front of House Manager is the first and last point of reference for all our prospects, clients, employees and future employees; setting the tone of our culture and creating an experience through their interactions

The Front of House Manager is an integral part of the Office Management Team and the overall TBWA\ Collective. As a creative agency with disruption at our core, we want each and every person that steps through our door - or who picks the phone up to us - to have a surprisingly, unforgettable and positive experience. The Front of House Manager has excellent verbal and written communication skills, and a real attention for detail. They are solutions-focused, efficient and can multi-task in an agile way with ease.

THE TASK AT HAND

Front of House

• Greet guests and staff confidently and personably, on first name terms (where possible) - whether in person or over the phone
• Provide guests with refreshments whilst waiting for their host(s)
• Manage the switchboard – answering in a timely, polite and warm manner
• Prepare outgoing post and ensure it is taken to the post office each day by 4:30pm
• Perform general administration duties, helping the Management Team when there’s capacity and when it’s not detrimental to Front of House duties/ tasks
• Help with travel booking
• Keep Level 3 & 4 consistently clean, tidy and well-maintained – including the Front of House, kitchens and communal areas
• Work closely with the EAs, ensuring breaks are covered, and rota’s managed for any periods of leave
• Understand of the roles occupied by everyone in the agency: who works in what team, and who is to be contacted on matters such as recruitment and new business
• Required to be in the office full-time with hybrid working where necessary

Office Management

• Keep clear written record of orders
• Help to manage building maintenance requests
• Organise catering for meeting / events – finding the best quality, and most cost-effective options
• Familiar with user manuals for office equipment and knows who to contact in the case of equipment failure or breakdown
• Prioritise tasks and understands when to escalate potential issues before they arise (calmly) · Ensure meeting rooms are stocked with pens / pads / post its and clean cutlery and crockery – each meeting room will be cleared out after every meeting and a stock of the meeting room cupboard will be completed weekly
• Promote and visibly demonstrate the Collective culture, being a key member of the Social Collective

IT Support

• Boardroom equipment to support staff with troubleshooting and meeting set ups
• Familiar with MacOS and apple computers.
• Book and manage boardroom calendars via Office365 platforms
• Report and prioritise wide reaching tech issues to IT in a calm manner

WHAT YOU’LL BRING TO TBWA

• 2+ years’ experience in a reception, front of house or office manager role
• Experience working with senior leadership
• Ensuring processes are followed
• Ability to work under pressure, remain calm under pressure, work to tight deadlines and manage multiple roles