Service Supervisor

Join a legendary team and play a pivotal part in shaping the future of service excellence at our Traralgon branch. We’re on the lookout for a driven and developing leader to take the reins as a Service Supervisor – someone ready to inspire, guide, and grow alongside a high-performing team of technicians and apprentices.

Reporting to the Branch Manager, you'll be responsible for leading day-to-day operations – managing work orders, ensuring top-tier customer outcomes, and supporting your crew to deliver their best work, every time. Your leadership will drive not just performance, but a strong safety culture and a collaborative team environment.

At William Adams, leadership isn’t just about titles – it’s about growth. With clear career pathways into senior roles across Service, Branch, and Operations Management, this role is your launchpad to a long-term future with a business that’s been powering industries for a century.

This is more than a job – it’s a leadership opportunity with real impact, a tight-knit team, and the backing of the Caterpillar legacy.

Ready to step up and make your mark?

ABOUT THE ROLE

Daily responsibilities will include the following

• Maintaining a safe work environment with a focus on continuous improvement
• Striving to continuously achieve on customer expectations through proactive work order management.
• Ensuring exceptional delivery of our customer experience.
• Building on existing service operations within the workshop environment to develop team and self.
• Monitoring Work Orders, working closely with Team Leaders and Service Coordinators to assist in ease of job Work in Progress to Invoice stages
• Overseeing workshop KPIs and performance metrics with Technicians and Service Coordinators
• Leading and mentoring Apprentices and Technicians

ABOUT YOU

You’re a driven and inspiring leader with proven people management experience, capable of motivating a high-performing team of professionals. You’ll hold an automotive trade qualification, with earthmoving industry experience highly regarded.

To be considered for this role you will have the following skills, experience and attributes:

• A genuine commitment to safety
• Experience in scheduling and labour coordination
• Demonstrated ability to manage a high performing team
• Knowledge of Caterpillar (or similar) equipment
• Highly developed organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
• Operational experience within the earth-moving industry
• Intermediate Computer Literacy Skills (including MS Office Suite)
• Advanced communication skills (written, verbal and interpersonal)

WHY JOIN US?

Working alongside an iconic brand is just one part of what makes a career with us rewarding. At William Adams our people, and their safety, genuinely matter. We foster a supportive and inclusive culture where people feel valued and take pride in the work they do.

We can offer you…

• A competitive salary package with annual salary and performance reviews
• Ongoing career and development opportunities
• Recognition and genuine appreciation through a variety of formal and informal programs
• Plus, a range of perks including novated leasing, purchased leave and partner discounts across banking, health insurance, and fitness

Want to know more? Call David in our Talent Acquisition Team on 03 9566 0691 with any questions.