Service Desk SME

Service Desk SME

What is it for you?

3 months with possible extension Contract

Location - Perth

What we need from you

· Unified Service Desk configuration

· Customer Service Workspace transition

· Contact centre operations (ITIL)

Why/About Our Client?

Our client offers a variety of benefits, including a strong focus on work-life balance, a diverse and inclusive work environment. Also known for its commitment to sustainability, community engagement, and innovation.

What you'll do

· Case, queue and SLA design

· Omnichannel for Customer Service

· CTI / telephony integration

· Knowledge management

· Agent-assist use case discovery

How to Apply

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organization. If you have what it takes to thrive in this role and want to know more, please reach out to ***email_hidden*** or call +61 280 283 196.

Why Join Akkodis?

Weekly Pay

No payrolling processing fees

Upskilling opportunities and training discounts

Associate gatherings events

AKKODIS SME meet ups/information sessions

EAP Support Program

Dedicated Account Management support team

Privacy Statement

Due to privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Clicking the "Apply for this job" button below will direct you to our Online Centre, where you can review and agree to our Privacy and Consent statements before your details are formally lodged and processed.

Akkodis is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workforce and encourage applications from all backgrounds.