Service Coordinator

About Us & Our Opportunity

This is more than just a job – it is your chance to build a career with a global leading provider at a time of real momentum and positive change. We have a strong team, top quality products, and a clear growth agenda. The opportunity to step in and shape the future of our business, while building your own career is here.

Jungheinrich is one of the world's fast growing materials handling companies. Headquartered in Hamburg and employing over 20,000 people across 42 countries, we have been a leading provider in the industry since 1953. Our success comes from being OPEN to new ideas, ACTIVE by taking ownership and driving outcomes, EFFICIENT in delivering solutions, and showing that WE CARE about our people, our customers, and the environment.

Globally recognised as one of the top 1% most sustainable companies, Jungheinrich is committed to climate neutrality and innovation that lasts. To further accelerate our growth in line with the global business strategy, we have a full-time opportunity for a passionate and self-motivated Service Coordinator to be based in our Adelaide branch to maintain and action customer requests for service of our in-demand products. Reporting to the State Service Manager, you will be a key contact for coordinating scheduled maintenance for our extensive fleet of materials handling equipment. Your role will involve proactive planning and scheduling, ensuring efficient and cost-effective operations while maintaining customer satisfaction.

About You

At Jungheinrich Australia we are proud of our culture and want to protect what we are building. Change can be difficult and is not for everyone, and we are therefore very selective about who we invite to join our team, investing the time in getting to know the whole you and for you to get to know us. Your career is important, and we want you to be sure that our opportunity is the right one for you.

You will have

• Strong ability to manage competing priorities and balance stakeholder needs.
• Exceptional organisational skills with a keen attention to detail.
• Excellent communication skills; service centre experience is desirable.
• Ability to remain positive under pressure.
• Experience in service or aftersales roles (materials handling or similar industries preferred).
• ERP system experience (desirable).
• A proactive “can-do” attitude.

Your Key Responsibilities

• Schedule and create service calls and jobs for technicians.
• Plan and manage technician deployment.
• Book appointments and manage service orders with customers.
• Maintain master data in relevant systems.
• Ensure in-depth knowledge of aftersales products and service processes.
• Utilise aftersales service systems and software to optimise workflow.
• Complete administration and invoicing tasks as directed.

What We Offer

• Exclusive vehicle discounts – Enjoy top tier national fleet pricing on a wide range of Volkswagen Group Australia vehicles.
• Health & lifestyle savings – Access Wherefit corporate benefits and save up to 50% on gyms, wellness programs, and more.
• Employee Assistance Program (EAP) – Take advantage of confidential, professional support whenever you need it.
• Supportive team culture – A supportive, collaborative environment where a healthy high-performance culture is paramount and success is shared and celebrated.
• Job security- International market leading company.

How to Apply

If you have a passion for customer service, administration, and logistics, we invite you to click "Apply" to submit your cover letter and resume.

We welcome confidential enquiries at: ***email_hidden***

We thank all applicants for their interest but regret that only shortlisted candidates will be contacted.

Apply now and take the next step in your career with Jungheinrich!