Service Coordinator

About the Role

We’re looking for a Service Coordinator to join our team.

If you have experience working in a field service business in a scheduling or service coordination position, we’d love to hear from you.

In this role you’ll coordinate the daily schedules of 10 to 15 field technicians across Perth, helping ensure jobs are well prepared, clients are kept informed, and our team have the information they need before arriving on site.

Based in Kewdale, you’ll work closely with both our office team and field staff to help deliver services to commercial clients across a wide range of industries. Strong communication, attention to detail, and the ability to stay organised under pressure are important in this role.

We’re looking for someone who can hit the ground running, takes pride in their work, communicates professionally, and can contribute positively to a growing business.

Work Schedule

Monday to Friday, 7am to 3pm.

Salary

$75,000 to $87,000 + super, depending on experience.

Candidates with exceptional experience, direct industry knowledge, or a strong background in field service coordination or management may be considered for a higher salary package over the above range.

About the Business

ECO is a Western Australian business specialising in electrical testing and tagging, thermal imaging, and fire equipment servicing. We're focused on safety, accountability, and continuous improvement, with a strong emphasis on doing things properly and supporting our team.

We’re a growing business, having expanded by 148% over the past 24 months, offering a dynamic workplace and genuine opportunities for professional growth over the long term.

Key Responsibilities

• Plan and manage daily schedules for our technicians to keep operations running efficiently
• Match jobs with the right technicians based on skills, location, and client requirements
• Act as the main point of contact for scheduling enquiries from both clients and technicians
• Confirm bookings, coordinate site access, order parts, and provide timely updates
• Support technicians with scheduling queries and job preparation
• Prepare clear and accurate job cards with all relevant site and safety information
• Maintain accurate records and ensure compliance with internal procedures and legislation
• Identify opportunities to improve scheduling processes and overall efficiency
• Contribute to maintaining high standards of safety, quality, and compliance
• Provide general administrative support across the business as required

Requirements

• Demonstrated experience in scheduling, coordination, or administration in field service environments such as plumbing, fire protection, HVAC or electrical fields is desirable
• Strong organisational and time management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills, with a professional phone manner
• Proficiency in Microsoft Office Suite
• Experience with ServiceM8, SimPro or similar software is a bonus
• High attention to detail
• Current Australian driver’s licence
• Ability to work independently and manage time effectively
• Sound knowledge of the Perth metropolitan area
• Looking for long term employment

If you are a motivated, organised, and reliable individual with a passion for scheduling and customer service, we would love to hear from you.

Please send through your resume and a quick email about yourself and why you’re interested in the role to ***email_hidden***.

We place great value in authentic, well-considered applications over AI-generated responses.