Application Support Specialist

Role purpose

Looking for an experienced IT systems administrator/ Application support specialist with experience of supporting enterprise-wide CRM systems (ideally Resolve) plus experience with Macros, VB (Visual Basic) and HTML skills.

Application Support Specialist plays a key role in supporting the client to develop and maintain the systems required to enable data driven regulatory decision making. Application Support Specialist is responsible for leading and managing oversight of client’s IT infrastructure, providing expert level 3 support for core regulatory systems design and governance, mentoring staff, ensuring system performance/stability and aligning technical requirements with client’s strategic goals. They must have deep expertise in cloud and security coupled with strong problem solving and documentation skills.

The successful candidate will demonstrate strong planning, organisation and administrative capability, along with excellent interpersonal and communication skills. They will represent the divisions professionally when engaging with a broad range of internal and external stakeholders, supporting effective collaboration and enabling leaders to focus on strategic priorities.

Key accountabilities

• Ensuring business needs are met with existing systems including identifying data flows, integration points, validation, security considerations and data management implications for key projects and information services plans. Lead design, enhancements, documentation of business processes and requirements for core business system, Resolve Enterprise.
• Management of system performance including implementation of security controls, managing disaster recovery and conducting root case analysis. Develop and maintain system function guidelines and work instructions for system solutions providing technical advice on systems to support data quality improvements.
• Ensuring vendors and System Administrators configure and administer the solution as designed, providing technical leadership and performing design reviews. Providing technical leadership, including problem resolution of core regulatory systems.
• Managing Project Lifecycle and documentation (user stories, constraints), testing (proofs of concept), and post-launch evolution. Maintenance of Document Management System and develop explanatory documentation to support staff in meeting their record keeping requirements.
• Establish and maintain effective working relationships across the Social Services Regulator and work in collaboration with key internal and external stakeholders. Manage stakeholders through effective negotiation and influence.Manage cross-functional delivery of departmental policies and services impacted by sensitive and complex issues.
• Providing professional leadership and guidance, including staff development and administration of team members’ Performance and Development Plans.
• Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
• Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.

Qualifications

• An ICT certification and/or relevant industry experience
• Experience with design, testing and implementation of Resolve Enterprise CRM, regulatory management system highly desirable

What you'll get in return

• Till 31st December 2026
• $80 per hour + Super
• Great work culture.

What you need to do now

If you're interested in this role, click “Apply” or forward an up-to-date copy of your CV to Vaibhav at ***email_hidden***