Central Donor Team Leader

Position Purpose

As the Central Donor Team Leader, you will lead a national function that plays a critical role in helping patients access donor programs with confidence, clarity, and care. You will oversee the coordination, governance, and continuous improvement of donor services, ensuring every process reflects best practice, regulatory compliance, and a deeply compassionate approach.

This role blends people leadership, operational management, and project delivery – leading a dedicated team, strengthening operational performance, and ensuring every patient interaction is handled with empathy, professionalism, and respect.

Key Responsibilities

• Lead, mentor, and develop the Central Donor Team, fostering a collaborative and values-driven culture
• Oversee day-to-day donor service operations, ensuring efficiency, consistency, and high-quality outcomes
• Manage end-to-end donor workflows, ensuring compliance with Australian legislation and organisational standards
• Maintain and optimise donor databases, ensuring accuracy, integrity, and effective process flow
• Drive the development, review, and implementation of policies and procedures
• Coordinate and deliver training programs to build team capability across donor services, systems, and compliance
• Build strong relationships with internal teams, clinics, and external stakeholders
• Communicate with patients and stakeholders in a clear, respectful, and supportive manner
• Lead workforce planning activities including recruitment, rostering, and performance management
• Ensure readiness for audits and accreditation, supporting quality and compliance initiatives
• Manage inventory and logistics associated with donor programs
• Lead and contribute to key projects, including system improvements and service enhancements
• Monitor performance through reporting and KPI tracking, identifying opportunities for improvement
• Support continuous improvement initiatives to enhance patient and clinician experience
• Provide leadership support during critical or out-of-hours service requirements when needed

What We Are Looking For

The successful candidate will have:

• A relevant degree in nursing, allied health, business or a related field, or equivalent experience
• Proven leadership experience with the ability to motivate, mentor, and develop teams
• Strong understanding of donor services, IVF processes, or healthcare compliance frameworks (or the ability to quickly develop this expertise)
• Demonstrated experience managing highly regulated and complex systems, databases, and operational workflows
• Excellent communication, organisational, and problem-solving skills with a commitment to patient-centred care

Why Join Us?

At City Fertility, you'll join a progressive, people-centred organisation that values innovation, integrity, and impact. We offer;

• A supportive, inclusive workplace culture
• Opportunities for professional growth and development
• The chance to make meaningful difference in patients’ lives
• Access to global expertise through the CHA IVF network

Ready to Make a Difference?

If you are passionate about healthcare growth and want to join a team that truly changes lives, we would love to hear from you.

Click 'Apply' and submit your resume and cover letter (including contact details for two referees) today. We respectfully advise that agency applications are not being accepted at this time.

Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/

For further information about the role, please email ***email_hidden*** to arrange a confidential discussion. Please note that applications will be progressed as received.

City Fertility is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute. Regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion, we welcome you to be part of our progressive and supportive team.

• An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
• Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
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