Information Management Team Leader

• Exciting leadership opportunity in Information Management
• Lead and foster a collaborative and engaged team culture
• Permanent full-time position at the City of Ballarat

About The City Of Ballarat

The City of Ballarat, 100km west of Melbourne’s CBD, is one of Australia’s largest inland regional cities. Ballarat is uniquely located with easy access to Melbourne, Geelong and Bendigo.

The City of Ballarat has a growing economy that attracts and retains innovative businesses, employs a highly skilled workforce and attracts new residents whilst promoting the city’s unique heritage and vibrant cultural life. Ballarat has all the services, retail and entertainment opportunities you'd expect to find in a metropolitan setting but with a relaxed country attitude. With affordable housing at a fraction of Melbourne prices and a progressive leadership team, now is a great time to join the City of Ballarat.

The role

• We’re seeking an Information Management Team Leader for a permanent full-time role. In this position, you will lead and support the team to deliver efficient day-to-day operations and foster a positive team culture
• You will oversee rostering, monitor team performance, and work collaboratively to maintain effective processes and deliver strong organisational outcomes.

About You

You are a positive and capable leader with strong people management skills and a focus on delivering high-quality outcomes. You bring a practical, hands-on approach and are confident balancing day-to-day operations with identifying opportunities for continuous improvement.

You communicate effectively, build strong working relationships, and apply sound judgement to problem-solving. You take an active role in building team capability and fostering a collaborative, engaged and high-performing team culture.

Experience in Information Management, or a strong interest in developing capability in this area, will be highly regarded. A genuine interest in accurate, efficient information practices and a commitment to service excellence will see you succeed in this role.

Key Selection Criteria

• Experience coordinating and leading teams in a diverse customer service and/or information management environment.
• Experience in motivating and coaching high performance teams and supporting a positive and constructive team culture.
• Strong written and verbal communication skills.
• Ability to interpret operational data and make recommendations on remedial action.
• Ability to plan, monitor, evaluate the performance of team members and support career progression.
• Demonstrated ability to implement and monitor adherence to health and safety policies and procedures within a team environment.

To Apply

To apply for this position please click on the apply button and submit your application. The closing date for this position is Monday 8th of June.

Please ensure that you provide a cover letter, current resume and answer screening questions based on the key selection criteria.

The successful applicant will be required to undergo a full employment medical and police check.

Contact

For any additional questions, please contact Josh Waight Manager Customer Experience and Information Management ***email_hidden*** or 03 5320 5500.

At the City of Ballarat, we celebrate diversity and strive to create an inclusive, flexible workplace where everyone feels welcome. We encourage applicants of all backgrounds, identities, and abilities to apply. If you need any support during the recruitment process, reach out to us at [email protected]

We’re proud to be a child-safe organisation, committed to protecting children and young people from harm. Our culture promotes their safety and wellbeing, and we require all successful candidates to undergo relevant screening, including a Working with Children Check and criminal history check.