Platform Engineer - Identity & Technical Services

Brief Description

Platform Engineer (Identity & Technical Services)

Your new team

Join the Technical Services team within the Technical Infrastructure division at Auto & General. We are dedicated to transforming, modernising, and supporting the critical workloads that underpin our organisation, with a strong focus on identity and technical services. Our team operates with a commitment to innovation, collaboration, and continuous improvement, working closely with various technology teams to deliver effective, scalable, and secure infrastructure solutions. You'll be part of a supportive environment that values expertise, knowledge sharing, and individual growth, contributing directly to safeguarding a brighter future for our customers.

The role

As a Platform Engineer specialising in Identity & Technical Services, you will be instrumental in providing technical guidance, leading infrastructure solutions, and supporting our critical on-premise and hybrid cloud resources. Your expertise will be essential in enhancing our infrastructure's performance, security, and audit compliance, particularly within the identity management space.

Key Responsibilities Include

• Providing expert technical guidance and leading the delivery of infrastructure solutions.
• Transforming, modernising, and supporting critical workloads across both on-premise and hybrid cloud environments.
• Contributing to the development and enhancement of platform roadmaps to meet current and future infrastructure needs.
• Acting as a Subject Matter Expert, offering responsive and specialist technical support for intricate problems (Level 3 escalation).
• Implementing and maintaining robust monitoring, logging, and alerting tools to ensure system health and performance.
• Driving continuous improvement initiatives for platform reliability, scalability, efficiency, and security.
• Collaborating with the DevOps team to automate deployment and maintenance processes, ensuring high system availability.
• Contributing to the maintenance and improvement of our Infrastructure Technology knowledge base and procedures.
• Undertaking studies of new technologies and innovations to foster continuous improvement and drive innovation.
• Ensuring compliance with company policies, prudential standards (APRA), and contributing to risk mitigation efforts.
• Building capability in junior staff through effective knowledge sharing, training, and mentoring.

What Experience You'll Bring

We are looking for a skilled Platform Engineer with a strong background in system administration, operations, and solutions implementation.

• Demonstrable solid understanding and practical experience of relevant system administration, operations, support, and solutions implementation.
• Ability to articulate complex technical solutions clearly to both business stakeholders and technical teams.
• Advanced hands-on system administration and problem-solving skills, with at least 2 years of experience and knowledge of two or more of the following technologies:
• Okta Identity Engine
• CyberArk PVWA
• Microsoft AD DS
• AWS Secrets Manager
• Solid knowledge of systems security, administration practices, standards, and policies.
• Proficiency in systems automation, scheduling, and scripting.
• Understanding and practical experience with Infrastructure as Code (IaC) principles.
• Experience with password management systems is preferred.
• Experience with Windows Server or Linux Server environments.
• Familiarity with enterprise monitoring suites such as New Relic or similar.
• Knowledge of Infrastructure Architecture principles and experience.
• Experience working within an agile framework.
• Familiarity with the ServiceNow ecosystem.
• Understanding of CPS234 or ISO27002 (or similar) frameworks.
• One or more industry-recognised technical certifications are preferred, such as:
• AWS Associate Certifications
• OKTA Professional
• CyberArk Sentry
• CompTIA
• CISSP
• Microsoft Identity and Access Administrator

Location

Our purpose-built office in Toowong, Brisbane, is designed to support a collaborative work environment. Enjoy state-of-the-art end-of-trip facilities, quiet zones, focus spaces, and outdoor areas for informal meetings or simply to unwind.

Located within the Toowong Village tower, our office is just 4km from the Brisbane CBD, offering river and city views. With Toowong train station and major bus routes at our doorstep, and surrounded by cafes, gyms, and childcare options, it's a convenient and vibrant place to work.

The Benefits Of Working At A&G

• Be rewarded: Enjoy competitive remuneration, annual bonuses, and exclusive perks for high performance.
• Work flexibility: Benefit from flexible work arrangements, including options for working from home up to two days per week after your probation period.
• Options for leave: Take advantage of volunteer days, a dedicated "ME" day, generous paid parental leave, and the option to purchase additional leave.
• Grow with us: Access extensive learning and professional development opportunities to support your career growth.
• Give back: Participate in our "A&G Difference program," which supports volunteering, fundraising, and donations to causes you care about.
• Take care of yourself: Prioritise your wellbeing with our comprehensive initiatives, mental-health support, and discounts on fitness programs.
• Celebrate the wins: Join in our on-site events, family fun days, and annual celebrations that recognise our collective achievements.
• Save money: Access exclusive discounts on our insurance products, along with retail partnerships and hospitality provider benefits.

Auto & General is a leading Australian insurer, part of a global group operating in eight countries. We're driven by our purpose: to safeguard a brighter future. As an employer, we foster a diverse, inclusive, and high-performance culture, attracting talented, passionate individuals who are inspired to deliver exceptional outcomes.

We proudly offer a comprehensive range of general insurance products, including Car, Motorcycle, Home and Contents, Pet, and Travel insurance, through our brands like Budget Direct, and through our partnerships with brands like ING, Qantas, and Coles Insurance. We're continually innovating and growing, always striving to be Australia's best insurer.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A Note From Auto & General To Recruitment Agencies

Please note that Auto & General does not accept unsolicited resumes from recruitment agencies. Auto & General will not be responsible for any fees related to unsolicited resumes.

Internal Applicants

Please ensure your manager/team leader is aware of your application. To apply for this role, click the "APPLY NOW" button.

Referrals

We encourage referrals for individuals with the right skills and experience. Please contact our recruitment team for more information.