IT Support Officer & Junior Web Developer

• Join a leading hospitality group
• Work with a high-performing team
• CBD office

About Lucas Collective

Previously Lucas Restaurants, Lucas Collective is a proudly founder-led independent hospitality group, home to Australia’s most loved and acclaimed restaurants, bars, and event venues - including Chin Chin, Maison Batârd, Society, Grill Americano, Yakimono, and more.

About the Role: Working across both the Technical Services and Marketing teams, this role provides first-line IT support to venues and Head Office while also assisting with website maintenance and digital projects. Reporting directly to the Head of Technology, you’ll gain hands-on experience across internal systems, hardware support, websites, and digital platforms.

• Please note: this role is fully office-based at our Melbourne CBD Head Office and does not offer work-from-home flexibility.

Key Responsibilities

• Provide first-level support for hardware, POS systems, EFT terminals, and end-user devices
• Assist with user account setup and desktop support across Windows and macOS environments
• Troubleshoot basic network and connectivity issues
• Log and manage support requests through the IT ticketing system
• Support website maintenance, updates, and digital content implementation
• Assist with front-end web development tasks using HTML, CSS, JavaScript, and WordPress
• Collaborate with IT and Marketing teams on digital initiatives and business projects

Skills & Experience

• Passionate about technology and eager to build a career in IT and web development
• Strong communication and customer service skills
• Basic understanding of IT support concepts and troubleshooting
• Exposure to HTML, CSS, JavaScript or CMS platforms such as WordPress is advantageous
• Relevant IT qualification or current studies highly regarded
• Hospitality systems experience is a bonus but not essential
• Positive attitude with a willingness to learn and develop
• Experience in Wordpress, Strapi and/or Directus highly regarded
• Understanding of SEO
• Backend coding desired

Why Join Lucas Collective?

• Work with one of Australia’s most recognised hospitality groups
• Career development and hands-on learning opportunities
• Collaborative and supportive Head Office environment
• Staff dining benefits across our venues
• Opportunity to work across both IT and digital/web projects

Interested?

Click ‘Apply’ and submit your updated CV. Shortlisted candidates will be contacted with further details. For more information on what it’s like to work at Lucas Collective, visit www.lucascollective.com.