Ground Handling Training and Compliance Manager

Sydney International Airport

Join dnata, a global market leader in ground handling and experience the excitement of working in one of the world’s most dynamic industries!

We’re on the lookout for an experienced and driven

Ground Handling Training and Compliance Manager to lead training strategy and compliance across our Ground Handling operations. Based in a senior leadership role, you’ll play a key part in driving operational excellence, ensuring compliance with regulatory and airline requirements, and building a high-performing training culture across the business.

About You and the Role

• Lead the development, implementation and continuous improvement and gap analysis of the dnata dGOM (training and compliance standards)
• Lead the development and implementation of prerequisite programs to support the company’s management systems to meet and exceed all regulatory requirements i.e. ISO 9001 & ISAGO
• Perform regular audits to ensure the consistent application of approved programs, maintenance of training records and ongoing adherence to the Standards for Training requirements
• Develop and maintain training policies and procedures and ensure their alignment with dGOM, IATA, ISAGO, regulatory requirements and associated dnata standards
• Develop curriculum, course content and delivery methodology ensuring compliance to industry standards, regulations, legislation and dnata Ground Handling policy and procedure
• Lead and mentor Training Team through formal and informal communication, performance reviews and coaching
• Manage diverse geographically located teams across multiple ground handling disciplines
• Lead significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
• Management of Non-Conformance/Corrective Action System as per company, supplier and customer requirements
• Provide quality metrics and accurate reporting on critical training delivery

Key Requirements that you bring with you

• Post graduate qualification in a relevant discipline
• Certificate IV in Training and Workplace Assessment
• Certification in Auditing
• Previous experience in or knowledge of airline industry principles and procedures
• Previous Auditing experience and reporting standards and principles
• Extensive senior leadership experience managing a diverse geographically located team
• Sound understanding of the Australian Quality Training Framework and knowledge of all aspects of Training frameworks
• Experience in monitoring and reviewing existing processes and procedures and implementing changes to improve operational efficiencies
• Ability to influence in a diverse workforce through a practical pragmatic approach
• Record of achievement in building and fostering relationships with key stakeholders
• Well-developed communication skills both written and oral and negotiation skills
• High level of computer literacy and sound knowledge of training management systems

Ready to take the next step in your career? Apply today!

Application closing date: 18 June 2026 (5:00PM)