Collections/Accounts Receivable Officer

Nixil

Our customer is a leading financial services company dedicated to providing innovative and reliable Insurance Premium Funding solutions. They are looking for a Loan Account Officer with Collections/Accounts Receivable experience to join the collections team.

As the Loan Account Officer, you will work in a fast-paced and dynamic environment, where you will have the opportunity to learn new skills and grow your career. You will also be part of a supportive and collaborative team that values your contribution and feedback.

You will be the first point of contact for inbound/outbound calls and emails and communicate with customers to maximise the collection of outstanding debt.

Job Duties Include

First point of contact for inbound/outbound calls and emails.
Communicate with customers to maximise the collection of outstanding debt.
Explain the consequences of non-payment and the benefits of settling the debt.
Negotiate payment plans or settlements that are acceptable to both the customer and the company.
Record all communication and payment details in the customer database.
Follow up on payment arrangements and ensure they are honored.
Be able to identify, escalate and assist in resolving debt queries and disputes.
Maintain broker and customer goodwill during the collections process.
Update Management and Sales Team of emerging problems including uncollectable accounts.
Maintain a professional and courteous manner at all times.

Relevant qualification (High school diploma or equivalent) with good academic standing
Experience in collections or accounts receivable is beneficial
Ability to liaise with a diverse range of stakeholders
Strong communication and negotiation skills with proven ability to overcome obstacle and get results
Effective time management and organisational skills, sense of urgency with a high attention to details and level of accuracy
Ability to acquire knowledge and skills to successfully maintain collection KPI’s
Strong customer service ethic with both internal and external customers/staff
Strong literacy and numeracy skills
Strong interpersonal skills and communications skills

Full working rights – Must be an Australian Citizen or Australian Permanent Resident